Spanish Required: Auto Collections Specialist II (Tempe AZ)

JobID: 210518707

Category: Collections

JobSchedule: Full time

Posted Date: 2024-05-15T18:04:23+00:00

JobShift:

:

Job Summary

As a Collections Specialist II you will assist customers with collecting payments on low risk accounts.

Job responsibilities

• Work in a call center environment that requires 100% phone-based customer interaction

• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

• Communicate with customers in a metrics-driven environment • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

• Take ownership of each customer interaction while treating them with respect and responding with empathy

• Work both independently and in a team environment

• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

• 1 year collections experience

• Decision making abilities

• Previous auto experience

• Organization and prioritization

• Excellent communication and listening skill

• Ability to work overtime as required

• Bilingual (Spanish)