Voca Professional has immediate openings available for Customer Service Rep professionals in Miramar, FL! Interested candidates will reach out to Jamie Brough at , direct line .
Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, were very excited to hear from you!
Make approximately 50-60 outbound calls per day to directly respond to questions, handle issues, and provide guidance to both internal and external customers.
Engage with members through every step of their road to wellness.
Respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers.
Make welcome calls to new members
Receive, document and resolve customer inquiries by using established best practices
Build lasting relationships with Humanas customers
Educate customers about Humanas Medicaid products and services over the telephone
Bilingual in English and Spanish; must be able to speak, read, and write in both languages without limitations or assistance.
A language test might be provided to you while youre on site after the interview
High School Diploma or equivalent
Proficiency in Microsoft Word and Excel
Previous call center or related customer service experience
Associates or Bachelors degree is a plus
Medicaid benefit knowledge is a plus
Voca Sr. Recruiter
Voca: The Spirit of Work
Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.