Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Spanish Bilingual Customer Care Representative I

Expired Job

Overstock.Com Salt Lake City , UT 84101

Posted 4 months ago

Do you want to make an impact on the future of eCommerce and blockchain technologies?

Who We Are:

We are located just minutes away from Salt Lake City, Utah and several world-class ski resorts, and within hours of five national parks. Overstock.com is a founding member of Silicon Slopes, one of the fastest growing technology hubs in the country. We're a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology like our award-winning retail app (with amazing AR functionality) and leading blockchain and machine learning technologies. Our team embodies unique values and diverse perspectives, making Overstock a hidden treasure in the tech industry.

Our Mission:

Overstock's mission is to use, build, and find cutting-edge technology that helps connect people with products and services in new and unexpected ways. Our website offers millions of brand name products at discount prices to inspire people to make their dream homes a reality.

Our award-winning customer care team is looking for a skilled problem solver who can assist our customers with a wide range of contacts and help to maintain a high customer retention level. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem, complaint or concern that the customer may have.

Job Responsibilities

  • Responsible for handling inbound customer contacts regarding product inquiries, placing

orders, reviewing existing order status, setting up returns and checking shipping status.

  • Excellent problem-solving capabilities and can think outside the box if necessary to resolve

any issue that arises.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative

solutions; implementing solutions; escalating unresolved problems.

  • Organize, plan and prioritize work load, and complete other assigned special projects as

needed.

  • Responsible for maintaining a high level of professionalism with customers and working to

establish a positive rapport with every caller.

  • Strong time-management, follow-up and organizational skills.

Job Requirements

  • Must speak Spanish and English

  • 1 year of customer service experience in a call center preferable, but not necessary.

  • Must be available to work occasional nights, holidays and weekends

  • Must have proficient organizational skills and the ability to multi-task.

  • Must be proficient with written and verbal communication skills; email, internet usage, MS

Word, MS Excel, and MS Outlook.

  • Adapt to changes in job requirements, learning and applying new skills as needed to ensure

the company's success.

Skills

Education

Must have a High School Diploma or equivalent.

What We Offer:

  • LEED Gold Certified 19-acre Campus & Global HQ

  • Onsite Daycare Center

  • 401k (6% match)

  • Onsite Health Clinic

  • Tuition Reimbursement, Leadership development Program, & Mentorship Program

  • Onsite Fitness Center with group fitness classes and trainers

  • Onsite Cafe with additional Coffee Shop and Juice Bar

  • Indoor Bike Storage

  • Summer Party at Lagoon, Utah's largest theme park

  • Employee Fall Concert (Past performers include: Neon Trees, Snoop Dogg and Bret Michaels)

  • Medical, Dental, Vision coverage

  • Onsite Greenhouse, providing fresh fruits & vegetables for our cafe

  • Life Insurance, Short and Long-Term Disability coverage

  • Onsite salon services, massages, & auto-detail services

  • Discounts on ski passes, cell phone plans

  • Overstock Women's Network (OWN)

  • Benefits vary based on location, position, tenure, and employee election

What We Value:

  • Wellness & Balance

  • Sustainability

  • Corporate Social Responsibility

  • Innovation - Discussed on Medium, Digital Trends, and Digital Commerce 360.

Physical Requirements:

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity:

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

Back to Overstock Careers


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Snap Finance

Posted 4 days ago

VIEW JOBS 12/10/2018 12:00:00 AM 2019-03-10T00:00 <p>Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Apply at Snap today! Snap Finance is a thriving leader in the financial services industry, and our dynamic employees are the foundation of our success. With a genuinely positive company culture, Snap offers a supportive environment and opportunities for professional growth. Don’t dread going to the office…work at Snap! <br></p><p>We’re looking for friendly people to join our Snap team as Customer Service Representatives! Responsibilities include, but are not limited to the following:</p><p><strong>Requirements</strong></p><ul> <li>Basic computer skills</li> <li>Primarily inbound /outbound calls answering questions for our customers</li> <li> Listening to our customer needs and resolving any issues they may have</li> <li> Other duties as assigned by the department manager</li> <li> Being friendly and helpful, coupled with a great attitude!</li> <li> Managing multiple tasks at one time in a fast paced environment </li> <li> Communicate effectively to customers and employees, verbally or written </li> <li> Must be able complete simple math equations (add, subtract, multiply &amp; divide using fractions, decimals or whole numbers)</li> <li>Enjoys a work hard, play hard environment</li> <li> Bilingual is a plus</li> </ul><p><strong>Benefits</strong></p><p><strong>Compensation: $13.75 per hour plus BONUS!</strong></p><p><strong>NO weekends!</strong></p><p>Our team members also enjoy these generous employee benefits.</p> <ul> <li>Medical, dental, and vision insurance</li> <li>401k plan with employer match</li> <li>Life insurance</li> <li>Long-term and short-term disability</li> <li>Paid time off (PTO)</li> <li>Referral bonus program</li> <li>All-around AWESOME culture</li> <li>FREE snacks and rocket fuel</li> </ul><p><strong>All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</strong></p> Snap Finance Salt Lake City UT

Spanish Bilingual Customer Care Representative I

Expired Job

Overstock.Com