Do you want to make an impact on the future of eCommerce and blockchain technologies?
Who We Are:
We are located just minutes away from Salt Lake City, Utah and several world-class ski resorts, and within hours of five national parks. Overstock.com is a founding member of Silicon Slopes, one of the fastest growing technology hubs in the country. We're a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology like our award-winning retail app (with amazing AR functionality) and leading blockchain and machine learning technologies. Our team embodies unique values and diverse perspectives, making Overstock a hidden treasure in the tech industry.
Overstock's mission is to use, build, and find cutting-edge technology that helps connect people with products and services in new and unexpected ways. Our website offers millions of brand name products at discount prices to inspire people to make their dream homes a reality.
Our award-winning customer care team is looking for a skilled problem solver who can assist our customers with a wide range of contacts and help to maintain a high customer retention level. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem, complaint or concern that the customer may have.
orders, reviewing existing order status, setting up returns and checking shipping status.
any issue that arises.
solutions; implementing solutions; escalating unresolved problems.
establish a positive rapport with every caller.
Must speak Spanish and English
1 year of customer service experience in a call center preferable, but not necessary.
Must be available to work occasional nights, holidays and weekends
Must have proficient organizational skills and the ability to multi-task.
Must be proficient with written and verbal communication skills; email, internet usage, MS
Word, MS Excel, and MS Outlook.
the company's success.
Must have a High School Diploma or equivalent.
What We Offer:
LEED Gold Certified 19-acre Campus & Global HQ
Onsite Daycare Center
401k (6% match)
Onsite Health Clinic
Tuition Reimbursement, Leadership development Program, & Mentorship Program
Onsite Fitness Center with group fitness classes and trainers
Onsite Cafe with additional Coffee Shop and Juice Bar
Indoor Bike Storage
Summer Party at Lagoon, Utah's largest theme park
Employee Fall Concert (Past performers include: Neon Trees, Snoop Dogg and Bret Michaels)
Medical, Dental, Vision coverage
Onsite Greenhouse, providing fresh fruits & vegetables for our cafe
Life Insurance, Short and Long-Term Disability coverage
Onsite salon services, massages, & auto-detail services
Discounts on ski passes, cell phone plans
Overstock Women's Network (OWN)
Benefits vary based on location, position, tenure, and employee election
What We Value:
Wellness & Balance
Corporate Social Responsibility
Innovation - Discussed on Medium, Digital Trends, and Digital Commerce 360.
This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.
Equal Employment Opportunity:
It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.
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