Spanish Bilingual Communication Assistant

Communication Service For The Deaf Lubbock , TX 79401

Posted 1 week ago

Communication Service for the Deaf is looking for a Spanish Bilingual Communication Assistant with excellent customer service skills and communication skills to work in our Lubbock, Texas Contact Center.

The role of a Spanish Bilingual Communication Assistant is not your traditional or typical customer service role. Telephone Relay Service (TRS) includes all of the fun, positive and rewarding aspects of customer support (office setting, consistent schedule, assisting communication) and eliminates the more exhausting aspects of a call center environment like, sales, quotas, angry customers, troubleshooting & diagnostics, conflict de-escalation, strict call-handle time, or call-waiting queues.

Benefits

  • Starting wage of $10.00-$12.50 per hour
  • $1.50 increase upon passing the bilingual fluency test
  • Hiring for part-time and full-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for full-time and part-time employees)
  • Paid employee benefits for full-time employees after 90 days
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Flexible backgrounds
  • Down time is YOUR time!
  • No sales, no quotas, no tech support, no customer conflict de-escalation

Down time is your time

Did we mention that down time is YOURtime? Because our call center does not have call-waiting queues you can expect to have a little bit of down time between each phone call. During this time you are able to work on personal projects at your work station, with the exclusion of using some electronic devices such as cell phones. Its a great way to work on some homework, read the books you never have time for, pick up a new hobby (perhaps knitting or crocheting), or learn something new like American Sign Language!

Requirements

  • High School Diploma or equivalent
  • At least 18 years of age or older
  • Typing skill of at least 60 WPM using a personal computer

Want to practice your typing speed before you apply? Click here and try the 5 minute typing test

  • Typing skills of at least 50 WPM (Spanish)

Want to practice your typing speed in Spanish before you apply? Click here and try the 5-minute typing in select 'Espaol'

  • Bilingual in English and Spanish
    • Skill Assessments will be administered to determine fluency levels at the time of the interview
  • Ability to work holidays, weekends and evenings
  • Experience working in a call center or providing customer service in a retail or similar environment (preferred)

Benefits

Make a Difference

As a non-profit organization, service is our middle name. If you're interested in making a difference (and getting paid for it) then CSD may be the place for you.

Why is customer service an important skill for our communication assistants to have? Communication Assistants provide communication access for Deaf, Hard of Hearing, and people with a speech disability by relaying telephone calls using voice and a computer. Your role would be to relay phone conversations between deaf consumers and hearing individuals by reading what is typed by the deaf caller and voicing that to the hearing individual. Then, hearing what is said by the hearing individual and typing that information to the deaf caller, with the contents of the call relayed as accurately as possible without intervening in the conversation.

Our call center is unlike any call center environment youve ever experienced before. Its truly a position where you can experience the best of both worlds a call center environment without the hassle of difficulties of customer relations. Simply put, you're processing telecommunications for Deaf and Hard of Hearing individuals - that's it. Each and every day, the work that you'll be doing is making a difference and an impact in someone else's life.

Being the Best Possible

CSD is looking to hire team members who are passionate, dedicated, and inspired by their work. We want people who truly care. Click here to see what others have to say about the Communication Assistant position.

Do Good Things

CSD does important work, including championing access, developing technology that changes the worlds interactions, and tons of community service. Were proud of the work weve done and want you to join us in doing good things.

Communication Service for the Deaf, Inc. is an Equal Opportunity Affirmative Action Employer and drug free and tobacco free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

CSD offers a competitive benefits package for full-time employees. For a full list of benefits and perks, please visit the career page.

Keywords: office, retail, call center, customer service, office assistant, clerical support, receptionist, administrative assistant, front-desk clerk, data entry clerk, voice announcements, entry level, non-profit, typing, computers, telecommunications, customer service representative

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Spanish Bilingual Communication Assistant

Communication Service For The Deaf