Spa Supervisor

Location

THE MODERN HOME OF AMERICAN GOLF

Located 30 miles north of downtown Dallas, Omni PGA Frisco Resort is the largest resort currently in development in the country. Opening spring 2023, the resort will feature 500 guest rooms and suites, 10 four-bedroom ranch houses, three pools, including an adults-only rooftop infinity pool, a destination spa, Lounge by Top Golf, and over 127,000-square feet of indoor and outdoor meeting and event space. An expansive retail and entertainment district will feature dining, shopping and an outdoor stage set to be activated for concerts and outdoor programming. The Resort will become a leading destination for golf providing an unparalleled experience for those who are advanced players, new to the game, and everything in between. The resort will offer 46 holes of golf designed by Beau Welling and Gil Hanse, including two 18-hole championship golf courses, a lighted 10-hole short course, and a lighted two-acre putting green.

Job Description

Omni PGA Frisco Resort is seeking a friendly and organized Spa Supervisor to join our team. Omni Frisco PGA Resort provides north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

You will guide guests in coordinating spa services to meet their treatment goals or experience desired in an efficient, courteous and professional manner. Support and lead all staff relating to guest satisfaction, proper technical skills, spa knowledge and efficiencies and Safety and Security procedures.

Responsibilities

• General knowledge of all facets of the hotel and to work effectively with other departments as a team.

• Superb hospitality skills with the ability to mentor and train others.

• Lead by example, providing the Spa and Salon team with positivity and daily support in coordination with the Director of Spa.

• In-depth knowledge of all spa offerings: services, product knowledge, packages and programs.

• Continuous awareness of daily operations for guest and facility, following through to address concerns immediately through empowerment and communicating to the appropriate persons for assistance.

• Perform and guide Reception Desk and Locker Room teams with daily spa and salon tasks to include: Scheduling, Financial transactions, Shift Opening and closing procedures and cash handling. All process mentioned to meet Three Springs Spa and Omni Audit standards.

• Proactively communicating to leadership, any areas that may require restructuring or change for improvement

• Assistance with local and in-house group and package guests as needed in coordination with Group Manager.

• Provide on-going trainings to increase staff knowledge and guest interaction standards in coordination with Assist Director and Director of Spa.

• Responsible for scheduling and attendance tracking for all Spa job descriptions.

• Oversee and contribute to spa communications regarding spa and hotel interdepartmental information: Breakroom communication board, Provider call-in process, Memo's and communications, Accounting regarding billing, new procedures and updates.

Qualifications

• Experience with handling cash

• Experience in hospitality field

• Flexibility with schedule with weekend work required

• Good organizational skills

• Attention to detail.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.