Spa Supervisor - Full Time Four Seasons Hotel Seattle

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city's downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

About Us

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine 100 Best Companies to Work For rankings every year since 1998.

Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping. In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant.

Key Elements of the Job

• Exceptional proficiency in all Spa Attendant tasks. Responsibilities which will include: answering phones, booking appointments, checking guests in and out of the facility and completing all shift reports and paperwork.

• Daily communication to all Spa staff regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary.

• Will be involved in and responsible for the training of all new Spa Attendants according to the requirements of the Spa and HR.

• Updating the Spa Attendant training manual, procedures and new hire testing on a quarterly basis to reflect updates in procedures and tasks.

• Continual re-training of Spa Attendants in areas that become apparent by creating action plans to correct Attendant challenges.

• Monitoring Spa Attendant performance and assisting with information gathering for performance reviews.

• Implementing new procedures for Spa Attendants in order to improve productivity and service delivery.

• Proactively monitoring the books, and educating Attendants, to ensure:

• Reservations are complete and correct in order to foresee and prevent glitches and guest complaints.

• Reservations are made with regard to productivity to reduce the amount of down time for Therapists, Aestheticians, and Technicians.

• Strategic booking practices with regard to productivity and room utilization during peak hours.

• Proactively working with the Lead Therapist to ensure sufficient staffing levels to meet business demands smooth running of the operation and maintain an open line of communication between the therapist team and the desk staff.

• Assists Spa Director with group bookings and correspondence.

• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Work harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications and Skills

• At least 2 years of experience in Spa setting

• Previous exposure to Book4Time or similar Spa Program

• Strong command of the English language (multi-lingual preferred)

• Excellent working knowledge of Microsoft Office

• An ability to smoothly navigate between engaging employees and handling complex administrative tasks

What to Expect from Your Work Experience...You will

• Be part of a cohesive team with a singular focus on creating the best possible guest experience

• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons

• Be encouraged to demonstrate your professional passion

• Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company

• Receive an hourly rate of $25.75, as well as a comprehensive benefit plan

• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program

• Receive a complimentary meal when at work in our employee restaurant, the Sound Café

Learn more about our property and what it is like to work at Four Seasons by visiting:

http://www.fourseasons.com/seattle

https://www.facebook.com/FourSeasonsHotelSeattle

https://www.twitter.com/FSSeattle

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf