Spa Sales Manager

Hand & Stone Chapel Hill , NC 27517

Posted 3 months ago

Spa Sales Manager

Hand & Stone Massage and Facial Spa has an exciting opportunity for a dynamic and passionate sales professional to lead the growth of our Wilmington, NC Spa. The Spa Sales Manager will be responsible for hiring and training a staff of Massage Therapists, Estheticians, and Spa Sales Associates and achieving the spa's revenue goals by effectively managing all aspects of daily spa operations. Success in this role can lead to additional leadership opportunities for multiple locations.

We are looking for someone who prefers being hands on and customer facing rather than sitting in an office. We are looking for someone who is zealous about sales and customer service and who loves to coach others. We are looking for someone who has successfully led teams by building an inspired vision, aligning goals behind that vision, creating empowerment, accountability, and ownership, and rewarding effort and success. If you are that kind of Rock Star, we want to meet you!

Performance Objectives

  • Ensure consistent delivery of exceptional client experiences; resolve all client issues promptly and appropriately and provide related feedback and coaching to team members as necessary.

  • Achieve Gross Spa Revenue goals by developing and executing sales plans for the following key revenue drivers:

  • Membership Revenue

  • Service Sales Revenue

  • Gift Card Revenue

  • Product Revenue

  • Directly manage Massage Therapist, Esthetician, and Spa Associate teams; hire, train, coach, and develop sales and customer service skills through role-modeling, observation, and feedback, key metric reviews, interactive role-playing, joint call reviews, sales and service tips, etc.

  • Maximize appointment book efficiency and productivity.

  • Develop and execute grass roots marketing activities to create prospect opportunities.

  • Optimize day-to-day operational efficiency, including but not limited to managing administrative tasks such as inventory, supplies, and reporting.

At Hand and Stone, Opportunity Knocks.

Over 400 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.


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Spa Sales Manager

Hand & Stone