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Spa Receptionist

Expired Job

WTS International, Inc. Cambridge , MD 21613

Posted 2 months ago


The Spa Receptionist is responsible for greeting guests or members. The Spa Receptionist is expected to maintain bookings and process cancellations.

The Spa Receptionist must be well versed in the different services offered at the facility, so as to be able to provide adequate information to the clients of the facility. They are to help clients with their queries. This gives a personal touch and makes the client feel more welcome.

They should also be able to handle dissatisfied clients. Additionally, the Spa Receptionist may need to process transactions and handle money and contribute to facility cleanliness.

WTS Currently has 3 part time and 1 full time openings!


  • Ensures the "WTS International Experience" for members and guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards. Adheres to policies of the facility and WTS International.

    Reports any incident or accident to the Facility Manager. Submits all paperwork and financial reporting, when applicable, in accordance with WTS International policy. Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.

    Maintains a monthly inventory of supplies and or products, when applicable. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. Participates in the Manager on Duty (MOD) schedule, if applicable.

    Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. Greets each and every guest with a smile and direct eye contact. Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.

    Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area. Keeps area clear of clutter and personal effects.

    Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book. Informs facility manager of any member, guest, or facility issues.

    Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. Receives payments for goods and services and properly accounts for the money.

    Reconciles daily sales, deposits, and receipts, when applicable. Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events. Additional duties as assigned.


  • High School diploma but college degree preferred. Customer service experience Previous experience handling money Excellent communication, customer service skills, and work ethic Efficient, well organized, and able to handle a variety of duties simultaneously Professional manner, discretion, and appearance Excellent verbal and written skills Energetic, enthusiastic and motivational Strong team player Proficient in appropriate computer skills and office equipment Ability to lift 25 lbs. Availability to work nights, weekends and holidays Availability to stand for long periods of time This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.

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WTS International, Inc.

Posted Yesterday

VIEW JOBS 8/14/2018 12:00:00 AM 2018-11-12T00:00 Overview This position is responsible for providing various cosmetic procedures including facials, waxing and body treatments. Responsibilities * Ensures the "WTS International Experience" for guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.• Adheres to policies of WTS International.• Performs facials, waxing, and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.• Customizes treatments based upon present skin condition(s).• Performs all treatments on services menu based upon current licensure.• Assesses contraindications of guest that may prevent service from taking place.• Meets the needs of the guest at all times throughout the service.• Understands and uses universal precautions when providing services.• Cleans and disinfects all equipment on a daily basis.• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guest's questions in a knowledgeable and professional manner.• Recommends products for home use.• Suggests to guests other beneficial treatments offered in the spa.• Begins and ends all treatments on time.• Works assigned schedule. Arrives and departs from their shift on time.• Ensures that work areas are clean and set according to procedures.• Informs Spa Director or other management personnel about product needs.• Creates and maintains client cards and treatment notes when appropriate.• Completes all assigned side work.• Attends all scheduled meetings.• Attends scheduled professional trainings.• Reports any incidents or accidents to a member of the management team. • Other duties as assigned. Qualifications * High School Diploma or GED * Valid state license in esthetics or other credentials required by the state.• Previous esthetic experience.• Customer service experience, preferably in a spa. • Must be able to build rapport with guest.• Ability to explain various treatments/services to guests.• Excellent customer service skills and work ethic.• Efficient, well organized, and able to handle a variety of duties simultaneously.• Energetic, enthusiastic and motivational.• Professional manner, discretion, and appearance.• Good verbal and written skills.• Strong team player.• Must be comfortable with product recommendations.• Availability When Facility Is Open: This could include nights, weekends, and holidays.• Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.• The employee may occasionally lift and/or move up to 25 pounds.• This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.• The employee will be required to operate the following tools: steamer, extractor, facial products such as masks, peals, and lotions, hot wax, tweezers, brow brush, LED lights, steamer, cleansing tools, gloves, finger cots, hot cabbie, paraffin heater, hand towels, disinfectants, and sterilizing solutions.• Work conditions include exposure to odors, fumes, and vibrations. Facility/Job Highlights WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force. WTS International, Inc. Cambridge MD

Spa Receptionist

Expired Job

WTS International, Inc.