The Spa Receptionist manages the front desk and provides exceptional customer service to members and guests. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club. This position reports to the Spa & Fitness Manager.
Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite.Respond to requests and direct calls to staff members and relay messages.
Schedule spa reservations.
Maintain daily standard operating procedures for the opening
Be aware of the daily Club calendar and become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in other spa, salon, and fitness services.
Sell retail products.
Handle cash and card transactions, ensure charges are accurate, and return correct change to guests.
Report maintenance and safety issues to the Spa & Fitness Manager or maintenance staff.
Assist with administrative projects, as requested.
Other duties and responsibilities may be assigned.
Must be highly customer oriented and responsive with high need for closure.
Able to work under pressure and balance multiple priorities and assignments.
Strong team-building skills including the ability to lead, cooperate, and motivate.
Must be role model and able to live our BlueStar core values:
Honesty and Integrity
Respect for the Individual
MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:
High School diploma or equivalent preferred.
One year related receptionist, customer service, or hospitality experience preferred.
Knowledge of fitness, aquatics, salon, and spa standards a plus.
Ability to add, subtract, multiply and divide; must be able to calculate discounts, and percentages
Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
Desire to contribute to a productive work environment by maintaining a positive attitude with coworkers and the public.
Must be self-motivated, follow direction, and able to work independently with little supervision.
Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
Must have good time management, organizational, and follow-up skills.
Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
This position requires a flexible schedule to include evenings and weekends.
This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly required to hear, see, speak clearly and understand the speech of another person, sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.
BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER