Spa Receptionist

The Boar's Head Charlottesville , VA 22901

Posted 2 months ago

We are seeking a full-time Receptionist to join our Spa team. You will coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining 4 Diamond Service Expectations.

Requirements:

  • Answer multi-line telephone within three rings

  • Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed

  • Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies

  • Assist in conducting monthly inventory control counts

  • Maintain organization and cleanliness of Front Desk and retail displays

  • Maintain quiet room amenity levels

  • Clean lockers and maintain locker room amenity levels

  • Bill retail purchases and gift certificates

  • Make, confirm and bill Spa appointments

Qualifications:

  • Strong communication skills, both oral and written

  • Computer knowledge and experience

  • Ability to work 5-7 days per week in rotational shifts, including holidays and weekends

  • Proven ability to:

  • Perform job functions with attention to detail, speed and accuracy

  • Prioritize and organize

  • Resolve problems calmly, using good judgment

  • Work independently

  • Understand guest's service needs and solve them proactively

  • Work effectively with managers and co-workers

  • Protect guests' property and confidentiality

  • Work under stress in a fast-paced environment

  • At least 2 years of customer service experience, preferably in a Spa or Resort environment and previous cash handling experience are desirable.

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Spa Receptionist

The Boar's Head