The Bay Club Company Los Gatos , CA 95033
Posted 2 weeks ago
Our Mission
The Bay Club Company is much more than a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."
Our Core Values:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.
One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
GENERAL SUMMARY
This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.
Customer Service
Greet members and guests upon arrival to Sanctuary Spa
Check guests into the spa & direct them where to go for appointments
Book appointments, provide information about Sanctuary Spa and services
Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
Reception Desk Oversight
Operate cash register
Process payments
Manage/handle cash and balance cash drawer each shift.
Perform opening and/or closing duties, as required
Answer and transfer phone calls
Cleanliness
Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
Assisting with Laundry duties
Communication and Relationships
Communicate timely and follow up, as appropriate
Provide membership sales team with guest/prospect lead contact information
Active participation in required events, required programs, required meetings and required trainings
OTHER JOB FUNCTIONS
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
Maintain cleanliness of Relaxation Room and stock level of items
Assisting with Laundry duties
The Bay Club Company