HHM Hotels Philadelphia , PA 19103
Posted 3 days ago
Overview
Opportunity: Spa Manager
Oversee the daily operations of the Spa including the spas operational needs, guest service, and any employment related issues or need. All responsibilities should be performed in accordance with departmental, property and company policies, practices and procedures.
Potential Career Path
Retail Manager
Manage operational functions consistent with strategic plan and vision for the department and property.
Interview, select, train and schedule spa specialists.
Manage the delivery of guest service consistent with companys and propertys core service standards.
Supervise Spa staff to ensure they adhere and enforce company and Spa policies and procedures as well as being alert to their duties and responsibilities.
Ensure client experience is proficient including bookings, payments, and consultation cards
Drive team to meet and exceed agreed revenue targets through creative internal/external marketing
Meeting department annual budget and be accountable for maintaining and operating within financial targets
Manage customer feedback effectively to ensure continuous service and programme improvement
Participate in quarterly inventory
Follow sustainability guidelines and practices related to HHMs EarthView program.
Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
Perform other duties as requested by management.
Experience
High school diploma or equivalent.
Previous customer service and leadership experience of a high end spa required, two to five years of experience preferred.
Knowledge of Spa industry required.
Able to work in a fast-paced environment.
Excellent verbal and written communication required.
Knowledge of general health and sanitation codes.
Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
Experience with on line booking appointment system.
Effective leadership skills and a strong work ethic.
Energetic, enthusiastic, and motivational.
Must have the ability to work a flexible schedule including days, evenings, weekends, and holidays.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
Exquisite Location of this Downtown Philadelphia Hotel
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About Us
Exquisite Location of this Downtown Philadelphia Hotel
Options
Apply for this job online
Apply
Share
Refer this job to a friend
Refer
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Application FAQs
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Source: HHM Hotels
HHM Hotels