Spa Manager

At Hand and Stone, opportunity knocks.

Hand & Stone Massage and Facial Spa is a reputable, market leader in the massage, facials, and hair removal services space. It is comprised of over 500 locations across the US and Canada - the vast majority of which are independently owned by proud franchisees.

We are currently seeking an energetic and reliable Spa Manager to help us run operations at our location in Spring, Texas.

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving spa sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please apply if you:

• Have a shining personality and are great with people

• Enjoy working in a sales and marketing environment. We need someone who can help us grow our new business.

• Can motivate and lead a multi-disciplinary team to succeed in their roles

• Consider yourself to be an excellent organizer and great at time management (we want the spa to run effectively and exceed our customers' expectations)

• Are an empathic individual who can put yourself in someone else's shoes

• Spa experience is a plus, but not required. We will teach you everything you need to know to be successful in the spa industry.

• Have a professional mindset and approach in the workplace

• Can lift, carry, push, or pull up to 35 lbs.

• Have a dependable means of transportation

Your Responsibilities:

• Have extensive interaction with members and guests to ensure they have an exceptional experience

• Develop marketing strategies aimed at maximizing revenue and profits

• Use sound judgment, work independently, with minimal supervision

• Plan and direct to meet the daily needs of the operation

• Track staff schedules efficiently to optimize appointments, revenue, and profits

• Maintain the utmost safety, cleanliness, and soothing ambience of the premises

• Manage inventory effectively

• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations

• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures

• Motivate and empower the team to achieve high standards of excellence

• Foster a positive working environment

Preferred Experience:

• Degree from an accredited college/university is a plus but not required; minimum of one year working in a manager role; or three years working as a lead sales associate in the spa, retail, hospitality, wellness, or beauty industry

• Proficiency with computers: Ability to learn new systems and software; experience using POS systems, Zenoti, Microsoft Office products (Outlook, Word, and Excel), and social media platforms are a plus

• Sales, dispute resolution, and customer satisfaction background

What's in it for you?

• A great opportunity to demonstrate your creative strategies to help our new spa become as successful as possible

• Grow your career at a prestigious and respected company that was named No. 1 in the spa category by Entrepreneur Magazine in both 2020 and 2021

• Work in a safe and positive working environment

• You will receive a competitive compensation and benefits package that includes:

• Bonus incentives

• Monthly complementary massage/facial services

• Generous discounts on great retail items