Spa Manager

Benefits:

• 401(k)

• Bonus based on performance

• Competitive salary

• Dental insurance

• Employee discounts

• Flexible schedule

• Free uniforms

• Health insurance

• Opportunity for advancement

• Paid time off

• Training & development

• Vision insurance

• Wellness resources

COMPANY OVERVIEW

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 150 locations and counting, the Hand & Stone brand is a leader in the membership-based spa service industry.

POSITION SUMMARY

Responsible and accountable for all aspects of daily operations with focus on achieving sales targets and delivering an exceptional level of customer service. In addition, the Spa Manager is focused on building and retaining clientele, while following an aggressive spa profit plan.

RESPONSIBILITIES

• Ensure the achievement of sales goals

• Oversee and manage the daily operations of a very busy spa

• 70% of time spent working face to face with clients

• Meet business objectives and profitability goals

• Monitor payroll and expenditures

• Successfully achieve aggressive spa profit plan

• Review financial data

• Prepare management reports

• Ability to work flexible schedule including days/evenings/weekends/holidays

• Perform administrative functions accurately and timely

• Motivate staff to achieve their personal and professional sales goals

• Create and maintain relaxed atmosphere for clientele

• Uphold highest level of customer service

• MANAGER IS BEST SALES PERSON ON THE TEAM

IDEAL CANDIDATE REQUIREMENTS

• 5-15 years managerial experience in a spa or hotel or health/beauty spa environment

• At least 5 years customer service experience

• Prior experience managing teams of 10+

• High level of enthusiasm

• Ability to sell concepts and ideas to management, peers, and employees

• Demonstrated success in revenue achievement and expense management

• Demonstrated ability to balance coaching/mentoring with disciplining

• Experience in budget development and financial analysis

• Excellent written and verbal communication skills

• High standards in ethics, service, and image

BENEFITS

• Health Insurance

• Dental Insurance

• PTO

• Aflac

• Employee Discounts

• Bonus Pay

• Manager Training Programs