Spa Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

The Opportunity:

We are looking for a Spa Assistant Manager who is responsible to supervise the overall Spa Staff to ensure all day to day standards and procedures are adhered to delivered at the highest level of guest satisfaction in the spa by performing services to the best of their ability and maintaining Four Seasons standards throughout all interactions. Facilitate training and evaluations of all staff. Ensure all administrative duties including but not limited to payroll, scheduling, inventory management, trainings, progressive discipline and expense supply are maintained and effective. The Spa Manager must at all times display professionalism and attention to detail to serve as an example and leader to the rest of the Spa and Fitness team.

Job duties include but are not limited to:

• The ability to fully manage the Spa & Fitness Center in the absence of the Spa Director.

• The ability to assist the Spa Director with the supervision, management and growth of the staff:

• Producing the weekly schedule to meet guest demand while staying within the company labor standards.

• Monitor, coordinate and processing vacations, days off and shift change requests in a timely manner, and ensuring that changes do not negatively impact the schedule or guests.

• Effective spa yielding of the treatment book and spa soft.

• Timely completion of labor punch edits and documentation as needed along with any needed documentation to ensure correct pay role procedures are met.

• Completion of all Spa payroll on a bi- weekly basis to ensure that payroll procedures are met.

• The ability to interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her.

• The ability to participate in member fitness assessment, consultation and follow-up programs.

• The ability to assist the Spa Director in giving guidelines, direction and monitoring for the development and effectiveness of the spa operation.

• The ability to participate in all spa sponsored and corporate events.

• The ability to assist the Spa Director in tracking and developing statistical reporting.

• The ability to monitor the guest areas of the Spa to ensure that the reception area, fitness, locker areas, aesthetics & treatment rooms, and guest corridors are at all times neat, orderly, and well stocked, daily walk through of the Spa on shift with follow-up to staff and engineering based on needs that have to be met.

• The ability to maintain a high level of fitness to act as an effective Spa leader and role model.

• The ability to monitor operating supply funds for the Spa Department and generate necessary purchase requisitions. The ability to participate in all hotel meetings as necessary.

• The ability to monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.

• The ability to assist the Spa Director in monitoring all facility and service standards and keep him/her appraised of any operational opportunities.

• The ability to maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times.

• The ability to review all suggestions and comments from guests and make necessary adjustments.

• The ability to keep accurate and up-to-date records and statistics on the spa as well as of the employees.

• The ability to develop all operation manuals for department and implement training programs to ensure the growth of the department.

• The ability to ensure timely and effective performance reviews for the department.

• Daily communication to all Spa Team members regarding daily/ upcoming events through use of daily briefings, pass on longs, memos, or any other means necessary

• The ability to keep the Spa Director informed about the department, all employees' performance, and guests concerns and comments.

• The ability to assist other departments when possible.

• The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.

• The ability to respond properly in any hotel emergency or safety situation. CPR Certification

• Completing as needed special tasks as deemed necessary by the Spa Director in a timely manner.

Who We Look For:

The Ideal candidate will have:

• Passion for the health and wellness industry.

• Reading, writing and oral proficiency in the English language.

• Superior communication skills

• A superior sense of organization and ability to prioritize in a busy environment

• Proven ability to motivate and develop individuals and the team.

• Creativity and ability to think outside the box

• Very proactive personality

• Patience and persistence

• Previous hotel and spa software computer knowledge

• 2-4 years spa management experience in a luxury segment

• Education: College education or equivalent experience.

Some Benefits Four Seasons Employees Enjoy Include:

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you master your craft.

• Inclusive and diverse employee engagement events all year-round.

• Exclusive discount and travel programs with Four Seasons

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

• And so much more!

Visa Requirements:

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf