Spa Guest Experience Supervisor

Join us for this incredible opportunity to be part of our team as a Spa Guest Experience Supervisor at Miraval Austin Resort and Spa located in Austin, TX. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards!

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates*

• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

• 401K with company match*

• Generous Paid Time Off policy*

• Paid Family Bonding Time and Adoption Assistance*

• Tuition Reimbursement*

• Free colleague meals during shift

• Employee Stock Purchase Plan*

• Access to resort facilities including spa services, programming, hiking trails and gym

• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

• Exact benefit package is contingent on status

The Spa Guest Experience Supervisor is primarily responsible for the supervision and support of the guest experience, overseeing the Spa Concierge and Spa Attendant team, as well as supporting the Spa Retail Boutique. This position functions as an integral member of the spa leadership team by providing a welcoming and nurturing spa environment for guests, and colleagues. In addition to performing the same duties as Spa Concierges and Spa Attendants, the Spa Guest Experience Supervisor serves as a departmental resource to all spa colleagues. Some additional responsibilities include but are not limited to:

• Works to create and maintain a welcoming spa environment that embodies the core values of our property.

• Lead and mentor spa support team, providing daily supervision, providing performance feedback, handling team member scheduling, timekeeping and ensuring the team is aware of company policies, protocols, and expectations.

• Works alongside the team and oversee cleanliness and training of expectations in locker rooms, laundry processing (towels/robes/sandals), maintains refreshments, etc.

• Maintains orderly and well-stocked front desk area, spa retail boutique, supply rooms and all storage areas.

• Assures that required equipment and supplies are in good working order.

• Build and execute Spa Concierge and Spa Attendant staff schedules based on operational needs.

• Create and modify Standard Operating Procedures and training plans/documents for Spa Concierge and Spa Attendants.

• Participate in the interviewing and onboarding for new hires on the Spa Support team.

• Train and provide continuous constructive feedback and direction to ensure expectations are met and exceeded.

• Handle guest questions, complaints, and issues and execute as leader on duty for the spa operation.

• Minimum of one year spa or hospitality industry experience, preferably in a high volume operation.

• Ability to create and maintain a positive, energetic working environment by sustaining high morale and productivity levels.

• Professional demeanor with exceptional written and verbal communication skills.

• Technologically proficient with ability to quickly gain thorough working knowledge of multiple reservations software and booking systems.

• Previous experience in development and delivery of training information.

• Must be flexible and able to work weekdays, weekends, mid shifts, nights and holidays.

• Prioritizing tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow up.

• Ensures effective resolution of service issues with a proactive approach to guest and colleague needs.

• Ability to lift up to 50 pounds.

• CPR/First Aid Certification preferred.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year

• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth

• Health, dental, and vision benefits after only 30 days of employment!*

• Complimentary daily colleague meals

• Competitive wages

• Generous Paid Time Off program

• Retirement Savings Plan with company match*

• Employee stock purchase plan

• Discounted and FREE Hyatt Hotel nights*

• Access to resort facilities (fitness center, spa, and programming)

• *Full-Time Colleague Only: Health, dental, and vision benefits, Free Hyatt Hotel nights