Wyndham Worldwide Napa , CA 94558
Join the Silverado Family!
Silverado Resort and Spa is seeking for qualified and motivated candidates for the position of Spa Front Desk Supervisor. Imagine belonging to a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Ensure facility is prepared for proper opening and closing each day.
Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment, products and retail items).
Arrange for all spa appointments for ala carte services/activities and packages.
Handle all administrative functions of the Spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
Provide Spa tours as necessary.
Oversee efficiency of Spa operations at the front desk via proper scheduling of appointments and staff. Communicate with the front desk staff.
Review/revise scheduling on a daily basis according to business demands.
Assist with billing for all Spa services and retail sales including preparing receipts.
Be thoroughly familiar with and provide instruction on Spa software.
Assist with inventories and cost controlling.
Provide spa tours and print guest itineraries as necessary.
Assist in monitoring and evaluating Spa reception employees.
Train Spa employees as necessary.
May be called upon to act as Spa M.O.D.
Provide CPR/First Aid as necessary.
As part of the Spa team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.
Our team is:
Dedicated to exceeding service standards and providing services of the highest caliber.
Able to work/collaborate together and communicate effectively with guests and associates at all levels of the organization.
OUR MISSION: Only at Silverado Resort and Spa will you find a captivating place that must be experienced, where tradition and history are honored and modern day luxury is delivered. We create unforgettable moments for every single member, every single guest, one story at a time.
Silverado Resort and Spa offers a competitive salary and benefits package.