Spa Director

Primary responsibility is to provide leadership, directions and supervision of staff in the daily operations of the Spa, including but not limited to, massage therapy, salon, skin care, spa reservations and spa guest services. The Spa Director is to be directly involved in forecasting and payroll. In addition, they must keep expenses within departmental budgetary guidelines. The Spa Director is to provide Isla Bella Resort guests and employees with necessary program guidance and coaching to ensure a positive attainment of organizational goals.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge of

• All resort features/services, hours of operation

• All spa services and products

• Salon

• Ensure the smooth daily operations of the Spa

• Booking appointments

• Assist in the Inventory of professional products

• Cleanliness of all areas

• Linen control

• Payroll

• Scheduling

• Guest related issues

• Supervise and assist staff with daily guest interactions

• Resolve guest complaint issues and follow-up with guests to ensure satisfactory outcome

• Staffing

• Hiring staff

• Motivation of staff to perform at their highest abilities

• Disciplinary procedures

• Training Staff

• Train spa staff in all spa areas as appropriate including, but not limited to guest services, sales, and other spa operations

• Budget

• Forecasting

• Maintain guidelines of budget

• Meetings:

• Departmental

• Guidance Team

• Pre-Cons

• Operations

• Quality

• Line-ups

• Maintain Isla Bella Spa standards with all staff members.

Regular attendance is essential to the successful performance of this potion.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the resort. In addition, attendance at all scheduled skill development sessions is required.

Upon employment, you are required to fully comply with Isla Bella rules and regulations for the safe and effective operation of the Resort's facilities.

Supportive Functions:

• Attend all department meetings as necessary.

• Perform tasks in a team based environment.

• Professionally represent Isla Bella Spa at all times during shifts and /or when on village grounds for job related issues.

• Maintain LASR appearance criteria at all times

Specific Job Knowledge, Skills and Abilities

Essential: 1. Accounting and budgeting knowledge

• Strong communication skills

• Proven leadership qualities

• Minimum 2 years in a management role that included supervision of staff

• Computer literate including, but not limited to, Microsoft Excel and Microsoft Word

• Demonstrated Human Resources acumen

Desirable: 1. Spa and or Salon experience

• Hospitality experience

• College degree (Business Administration preferred)

Abilities:

• Ability to motivate and train staff

• Ability to perform job functions with minimal supervision

• Ability to work cohesively with other departments & co-workers as part of a team

• Ability to schedule various services for individuals and large groups

• Ability to focus attention on details

• Flexibility in schedule

• Ability to follow budgetary guidelines

• Must fluently speak, read, write and understand the primary language used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Ability to assess/evaluate associate performance fairly.

• Knowledge of Resort and competitive markets.

• Excellent organizational and supervisory skills.

• Thorough knowledge of federal, state and local laws governing employment.

• Ability to multi-task between guest requests, operational issues and team member needs.

• Ability to remain calm and pleasant under stressful situations in accordance with Kalahari's criteria.

• Effective, pleasant speaking and listening abilities when communicating with guests and team members.

Job Specific Physical Requirements

• Most work tasks are performed indoors. Temperature is moderate and controlled by the Resort's environmental systems.

• Must be able to stand up to 7 hours per day. Length of time of these tasks may vary.

• Must be able to exert well-paced ability to reach other department of the Resort on a timely basis.

• Must be able to lift up to 15 lbs occasionally,

• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

• Speaking and listening occur continuously in the process of communicating with guests, coaches and team members.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Must have finder dexterity to be able to operate office equipment such as computers, printer, multi line touch tone phones, filing cabinets, Fax machines, photocopiers and other office equipment.

Summary

This job description in no way implies that these are the only duties to be performed by the employee occupying this position. Employees will be requested to perform other job-related duties assigned by their coach and /or supervisor.