Spa Director

NOW HIRING SPA MANAGER!

Hand and Stone Massage and Facial Spa in Brandywine, MD is seeking a full-time spa manager for our established full-service spa. The ideal spa manage candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Spa Manager Performance will be based on the following metrics:

• Membership Conversion - you understand how to coach and motivate your spa team to educate and delight your clients!
• Recruiting - you are passionate about building a team of passionate spa professionals!
• Operations - you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience!

What you need to succeed in this role:

• Hustle mentality

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry

• Flexible schedule - this role requires a variety of hours including nights and weekends.

• Ability to promote the benefits of massage and skin care services.

What's in it for you?

• Competitive base and generous bonus structure

• Opportunities for GROWTH! You grow when we grow

• Professional and safe work environment

• Free monthly services, 30% off retail items and additional services

• Contests

• 401K and match at 4%

• Health Insurance

About our spa: As a franchise model, Hand and Stone Massage and Facial Spa in Brandywine, MD is independently owned and operated, with the national brand awareness of a leading company in the wellness industry. Our Brandywine, MD spa has been open 3 years and has an established client and employee base. Apply today to take a tour of our spa and learn more about this pivotal role in our spa!

Job Description:

At Hand and Stone, opportunity knocks.

Hand & Stone Massage and Facial Spa is opening a new spa in Hand & Stone

• Brandywine, MD! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!

We are currently seeking an energetic and reliable Spa Manager to help us run our operation in [Hand & Stone

• Brandywine, MD!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!

• Are a self-proclaimed "genius" in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue

• Are a dynamic leader who can manage a diverse staff

• Have great communication skills and connect well with staff and stakeholders

• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers' expectations)

• Are an empathic individual who can put yourself in someone else's shoes

• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Overcome objections during the sales process and increase the membership base

• Create marketing strategies aimed at maximizing revenue and profits

• Perform data analysis that drives business decisions and success

• Use sound judgment, work independently, with minimal supervision.

• Plan and direct to meet the daily needs of the operation.

• Track staff schedules efficiently to optimize capacity, revenue, and profits.

• Maintain the utmost cleanliness and soothing ambiance of the premises

• Manage inventory effectively

• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.

• Motivates and empowers the team to achieve high standards.

What's in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!

• Growth opportunities

• Competitive compensation

• Commission opportunities and generous bonuses

• Employee discounts