Massage Envy Indian Trail , NC 28079
Posted 2 weeks ago
Overview
Where Better Careers Begin!We are seeking a dedicated Spa Coordinator to join our team. The ideal candidate will have a passion for operations, customer service and creating a welcoming environment for spa guests and employees.
Perks & Pay:
Competitive base pay of plus bonuses
Employer-paid (eligibility criteria applied) healthcare including medical, dental and vision plans, and telehealth plans
Paid time off for full time employees
Employee referral bonus program
In-depth product and service training
Employee discounts on all products and services
Responsibilities:
Coordinate with spa staff to ensure smooth operations and exceptional customer service
Assist clients with inquiries about spa services, packages, and products
Maintain cleanliness and organization of the spa reception area
Maintain accurate records & reporting
Marketing efforts in-location and in the community
Lead inventory management and stock replenishment efforts
Supervise Massage therapists and Estheticians
Be responsible for the financial health of the spa to meet or exceed goals
Greet and welcome spa clients in a friendly and professional manner
Qualified Candidates:
Have adminstrative, leadership and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
Are natural leaders who can build relationships while motivating, coaching and supporting a team
Can have tough conversations in a professional and constructive manner
Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
Previous experience in a customer-facing supervisory role in operations, preferably in a spa or hospitality setting
Strong time management skills to handle multiple tasks efficiently
Be creative thinker and problem solver in a dynamic, multi-tasking environment
Multilingual abilities are advantageous for catering to diverse clientele
Day-to-Day:
Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
Effectively resolve customer challenges while maintaining a safe and therapeutic environment
Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
Develop positive relationships and build confidence with employees, members, and guests
Culture & Support:
Award programs
Leadership Training and Development that is invested in YOUR success
A caring community that strives to celebrate individuality and share knowledge
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
Salary
$19-$20
Massage Envy