Spa Coordinator

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Greets guests, answers incoming calls, books appointments for spa services, and provide guest service while in Spa.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provides guests service by welcoming all guests entering the spa and salon, providing assistance and/or instruction in the use of the spa facilities and services, providing robe, slippers, towels, water, answering incoming calls, greeting callers, visitors and team members in a friendly and courteous manner, providing spa and salon treatment options, informing guests of promotions and specials, scheduling requested treatments, and promptly notifying Spa and Salon Manager of guest comments and/or complaints.

• Provides accounting of sales transactions during shift by entering cash transactions into the Point-of-Sale system, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against generated cashier report following established procedures, and reporting discrepancies to the Spa and Salon Manager

• Ensures spa merchandise is stocked by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and rearranging merchandise in display cabinets, and cleaning cashier stations according to established procedures.

• Ensures spa inventory is stocked by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and cleaning stations according to established procedures.

• Maintains department equipment, materials and fixtures by ensuring all products and promotional materials are available and visible at spa desk and display racks, cleaning and removing debris from counters, cupboards and equipment, maintaining orderly storage area, transporting materials and equipment to various spa rooms as needed, notifying manager of any damaged, broken or inoperable equipment and when materials or supplies are low and need to be reordered, placing used linens in appropriate area, and performing other maintenance and cleaning tasks as assigned by the manager.

• Provides administrative support to the department by documenting and forwarding reports, complaints, suggestions and recommendations to the Spa and Salon Manager, assisting with the coordination of Spa promotions and sales events, and distributing promotional merchandise as directed.

Job Specifications:

Education and Experience:

Essential:

• 1 year of guest service experience in a spa or related environment
• 6 months of receptionist experience
• 6 months of cash handling experience

Desirable:

• High School Diploma or G.E.D.

• Resort Spa experience

• Hospitality experience

Skills and Knowledge:

Essential:

• Ability to interact effectively with team members and guests

• Ability to communicate effectively in the English language

• Ability to prioritize and perform multiple tasks and assignments

• Ability to perform simple mathematical calculations

• Ability to count cash and make change in a fast-paced environment

• Ability to recognize counterfeit monies

• Ability to maintain professionalism and composure

• Ability to understand and follow verbal directives and written directions

• Ability to perform data entry

• Ability to appear for work on time

• Ability to complete forms and documents

• Ability to sit and stand for up to eight hours at a time

• Ability to routinely lift up to 30lbs

• Ability to bend, stoop, push and pull

• Ability to accept constructive criticism

• Ability to maintain confidentiality

• Ability to work weekend, holiday shifts

• Ability to avoid participating in gossip or promoting gossip in any form

• Ability to perform other related duties as required by management

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Other details

• Pay Type Hourly

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• Casino, 5485 Casino Way, El Cajon, California, United States of America