Spa Coordinator (Full-Time)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Spa Coordinator to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

ESSENTIAL JOB FUNCTIONS:

• Guest Service:

• Consultation and familiarization of services, amenities, spa and hotel facilities.

• Appointment setting and coordination thereof.

• Utilize telephone according to Four Seasons service standards.

• Utilize chat and e-mail according to Four Seasons standards.

• Consultation and sales of all retail items.

• Anticipation of guest needs.

• Problem solving and fair and decisive decision-making.

• Computer Programs:

• Comprehensive knowledge of Spa Booking System software program, Book4Time.

• Applicable knowledge of our hotel interface software programs.

• Basic knowledge of Microsoft Office programs.

• General Spa e-mail application.

• Processing of Gift Certificate requests.

• Staff Coordination:

• Booking, organization and fair balancing of appointments.

• Therapist / Trainer schedule confirmation.

• Communication in accordance to guests needs.

• Coordination of request and specialized service bookings.

• Communication to Attendants of updates/changes of tasks and bookings.

• Assistance to Attendants and Therapists when needed.

• Cashier / POS:

• Proper application of services and gratuities.

• Proper assignment of facial product sales.

• Processing of service vouchers.

• Proper utilization of Cash payments and Bank balances.

• Accounting reports.

• Research and problem solving of vouchers.

• Retail products:

• Product knowledge.

• Re-stocking and assisting management with receiving, pricing, and display.

• Monthly and quarterly inventory participation.

• Maintain area and products clean and organize

• Maintain packaging stock levels

• Maintain Four Seasons standards of service in any situation.

• Responsible for hourly check of all guest areas such as locker areas, fitness areas, and Spa relaxation rooms to ensure all areas are clean, neat, orderly and all equipment is functioning properly.

• Reception Desk:

• Maintain neat and organized.

• Update of forms and reference materials.

• Supply requisition and re-stocking.

• The ability to send and receive emails according to FS standards and protocols.

• The ability to use the telephone following FS standards and protocols.

• The ability to use computerized programs and equipment in the spa following FS Standards and protocols.

• The ability to book reservations, make recommendations and check in/out guests of the spa following FS Standards and protocols.

• Interdepartmental:

• The ability to follow proper payroll procedures.

• The ability to communicate in English.

• The ability to provide the proper and safe operation of all spa equipment and be familiar with all hotel services and hours of operation.

• The ability to work closely with engineering to inform them of potential and existing problems, accurately and promptly.

• The ability to ensure safety procedures are followed and notify security of any accident or injury.

• The ability to work with Housekeeping to keep the area meticulously clean and fresh. The ability to clean areas as necessary.

• The ability to handle lost and found items.

QUALIFICATION REQUIREMENTS:

• Reading, writing and oral proficiency in the English language.

• Superior communications skills

• A superior sense of organization and ability to prioritize in a busy environment

• Patience

• Previous hotel and computer knowledge preferred

• Great and honest smile

• High grooming standards

• 2 years' experience on a similar position

• Education: High School Degree or equivalent

About Four Seasons Hotel & Private Residences Minneapolis

Four Seasons Hotel Minneapolis is an unrivaled expression of luxury. The new 37-storey building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city's pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management's US headquarters. Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown's only Luxury Spa and a 5000 sq. ft. Pool Deck.

What you can Expect

We offer the following complimentary, market-leading benefits:

• Comprehensive health and vision insurance*

• Discovery nights at Four Seasons Properties around the globe

• Holiday and vacation pay

• Daily meals inspired by award-winning chefs

• Uniforms and uniform care

• Sick pay, disability coverage and life insurance

We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance:

• Parking and metro transit discounts

• Staff lounge and cafeteria space with city view

• Up to eight weeks of parental leave pay

• Fur baby insurance

• 401(k) retirement plan

• Discounted accommodations at Four Seasons properties worldwide

• *Dental coverage available at a discounted rate.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect to the people and the world around us.

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application.

Service Culture

Currently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf