Spa Coordinator

Job Details

Job Location: Blackberry Farm - Walland, TN

Position Type: Full Time

Salary Range: $16.50 Hourly

Travel Percentage: None

Job Shift: Day

Description and Qualifications

SUMMARY

The Spa Coordinator is responsible for providing 5-star service to our guests when they visit the Spa, attending to their needs, and multi-tasking with the daily operation of the Spa's front and back of the house. This position is considered the first and last impression of the Spa for all guests visiting or receiving treatments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Book spa appointments for on property guests

• Opening & Closing procedures as scheduled

• Answer all incoming phone calls and retrieving messages from VM

• Coordinate therapist, nail techs, and esthetician schedules daily. Making sure of lunch breaks, balancing etc.

• Ensure that the "Look" of the Spa meets Blackberry Farm standards. This includes doing housekeeping duties

• Assist in the stocking and restocking of towels, linens, and other spa related items within the Spa

• Complete confirmations for spa treatments for the following day.

• Oversee all billing and reconciliation after the appointments have been completed

• Responsible for opening and closing duties the Spa

• Answer guest's questions about Spa and BBF

• Search for notes to be added with appointments and share pertinent information with therapists. Create new notes when necessary

• Check for a final balance of rooms for the following day appointments

• Verify the accuracy of the following days' services

• Assist with inventory counts as needed

• Make Maintenance and Service requests as needed (notify MOD)

• Coordinate guest transportation

• Sale of spa treatments and products

• Assist with stocking retail

• Promote in-house sales to fill in available services daily

• Greet all guests and assist them as necessary

• Report to MOD any spa office supplies needed

• Juice bar duties

• Complete daily task list

• Open the door for all entering guests

• Provide spa tour of the relaxation area, spa changing room, lockers, steam shower.

• Stock lockers, towels, amenities as needed and remove any trash, dirty linen, or sandals.

• Responsible for the cleanliness and organization of locker rooms, lounge, and spa dispensary and pool,

• Ensure that an adequate supply of clean towels, robes and guest-wear are available.

• Maintain a clean, neat and organized desk space by wiping counters, keeping counters clutter-free and organizing drawers and cabinets.

• Assist with organizing linen storage area, folding robes, restocking towels

• Assist therapists in flipping rooms, stocking, cleaning and sanitizing equipment/work areas as needed.

• Assist in the set-up of In-Room services, transportation of therapist &/or spa amenities as needed.

Shifts are: 7:30-3:30, 8:30- 4:30, and 11-7pm (summer hours 12-8pm).

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

Must have the flexibility to work nights and weekends.

EDUCATION and/or EXPERIENCE

• High school diploma

• Microsoft Office computer skills

LANGUAGE SKILLS

• Must have excellent written and verbal communication skills

• Must be able to communicate effectively with guests, managers and team members

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to lift up to 35 lbs.

• Must be able to stand for extended periods of time

• Must be able to climb stairs regularly

• Must be able to operate a company vehicle or golf cart

WORK ENVIRONMENT

• 4,200 acres of Blackberry Farm property

• Must be able to work in a calm and quiet spa setting

About Blackberry

Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do. At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences and Generational Sustainability.

Blackberry Farm provides a world class hospitality experience for our guests. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.

• James Beard Award Winner- Outstanding Service

• James Beard Award Winner- Best Wine Program

• Travel & Leisure Magazine- #1 Resort in North America

• Andrew Harper- #1 Food and Wine Resort

• Travel & Leisure Magazine- #1 Service in North America

• 4,200 Acre Working Farm setting the standard for Farm to Table Cuisine

For immediate application and interview, please feel free to stop by our Staffing and Support Office located at 108 W. Church Ave. Maryville, TN 37801 between the hours of 9 am and 4 pm, Monday- Friday. Please bring your resume or your employment history.

Blackberry Farm is an Equal Opportunity Employer.