Spa Concierge

Interstate Hotels & Resort Saint Helena , CA 94574

Posted 2 months ago

Job Summary

Job Description

General

  • Is directly responsible for the day to day key processes in his/her area of work

  • Assists his/her supervisor in executing the day to day operational requirements

  • Attends all scheduled training sessions

  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers

Departmental

  • Coordinates and performs guest arrival, departure and billing tasks in accordance with hotel standards

  • Uses spa Software to reserve Guest experiences

  • Owns the guest experience at arrival and departure

  • Assists guests with product sales

  • Provides genuine hospitality and recognition

  • Interacts with the hotel team to provide a seamless guest experience

  • Assists the spa team with duties in the front of house and back of house as needed

  • Responsible for gym set up and maintenance throughout the day

  • Spa set up and breakdown as well as walk-throughs throughout the day

  • Assists Spa Providers with room set up and transitions as needed

Location:

Saint Helena California

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.


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