South Point - Host/Bus/Food Running Team

Big Fish Restaurant Group Baltimore , MD 21203

Posted 7 months ago

Industry: Food, Restaurant, Hospitality, Customer Service, Beverage, Dining

The Host/Bus/Food Running Team is a very important role in any BFRG location. They are the support staff to all Front of the House operations and play a vital role ensuring shifts run efficiently. Whether you are assigned to the Front Desk/Door, a Busser, or Food Runner for the night, you play a key role in producing a successful shift. The ideal candidate for this position is punctual, reliable, and above all, friendly! As a part of this team, you are the first to greet each guest with intentions of making a lasting impression. You will work with management to schedule reservations, seat guests, manage floor chart/guest count, help to clear and re-set tables to maximize table availability and promptly deliver food to guests, all while striving to exceed their expectations.

RESPONSIBILITIES

  • Receives and records patrons' dining reservations

  • Greets guests promptly with a warm and friendly smile

  • Seats guests accordingly throughout the dining room

  • Helps train new hosts

  • Is polite and friendly to guests and fellow team members no matter what the circumstance

  • Maintains contact with management, serving staff, and guests to ensure that dining details are handled properly and guests' concerns are promptly addressed

  • Takes direction from management

  • Provides each guest/patron a thankful gesture for patronizing the establishment upon departure

  • Is knowledge of menu and can ring in to go orders, sell gift cards, and process transactions on the computer

  • Helps with any guest needs

  • Delivers food to guests in a timely manner

  • Pre-bus and bus tables efficiently

  • Be happy, keep a positive attitude, and have FUN!!

QUALIFICATIONS

  • Willing to work a flexible schedule

  • Neat, clean, and professional appearance

  • Exhibit a sense of urgency

  • Willingness to work in a team environment

  • Previous team/crew/wait staff experience desired

  • Able to communicate effectively with guests and team members

  • Guest- friendly demeanor

BENEFITS

  • Advancement Opportunities

  • Competitive Wages

  • Meal Discounts

  • Schedule Flexibility

  • Very Supportive Team Environment

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South Point - Host/Bus/Food Running Team

Big Fish Restaurant Group