SON Combest IT Support Technician II

Position Description

The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Preferred Qualifications

• Attained the A+ certification

• Detailed understanding of workstation, laptop, and other device set-ups

• Be able to effectively communicate verbally & in writing regarding computer issues and\or determine course of action effectively

• Ability to work autonomously

• Ability to effectively multi-task and prioritize projects in order of urgency

• Ability to assist and identify varied levels of computer issues

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.

This position is subject to the CMS vaccination mandate.