Solutions Engineer

Socrata Chicago , IL 60602

Posted 2 weeks ago

Solutions Engineer, Socrata Connected Government Cloud

About Socrata:

Our mission atSocrata, the

Data & Insights DivisionofTyler Technologies,is to help government use data more strategically and effectively in the design and delivery of their programs and missions.

The Role:

Governments are adopting cloud technologies at a rapid pace and Socrata is helping our customers in this journey by putting their data first. When governments decide to engage with Socrata, you come in to help make their work more efficient, cooperative, and impactful for their communities and stakeholders. As a Solutions Engineer, you help your Socrata sales counterparts by digging into customer's technical challenges and presenting innovative solutions to our customers. You work with product marketing and product development teams to keep our development focused on our customer's needs. You own the creation of technical proof of concept work with our customers to demonstrate the value of our platform across all levels of government.

The Socrata Connected Government Cloud is a first of its kind 'data-as-a-service' platform that enables government to make data driven decisions. We deliver best in class software-as-a-service that provides data shaping & governance, business intelligence & analytics, and ultimately help our customers lead with data.

Job Responsibilities:

  • Work with the sales team to qualify opportunities. Conduct full technical discovery, identify business use cases. Build customer demonstrations to address the needs identified through discovery.

  • Architect and present solutions that detail how the Socrata Connected Government Cloud can be used to solve government's most pressing problems through demonstrations, white-boarding sessions, responses to requests for proposal (RFP) responses.

  • Collaborate with other Socrata business units and Tyler divisions to help inform direction of our product development and advocate for compelling use cases found within our customer base.

  • Travel (30-60%) is expected for conferences as well as for customer & partner engagements.

Job Qualifications:

Minimum qualifications:

  • Undergraduate degree in a technical, relevant field of work, or commensurate industry experience is required.
  • 2 to 5 years of experience as a pre-sales engineer/solutions engineer in a Software as-a Service (SaaS) environment or equivalent experience in a customer facing role (including but not limited to working as a member of professional services, implementation, or consulting team).

Preferred qualifications:

  • Master's degree in a technical, relevant field of work, or commensurate industry experience.

  • Experience working in a State, Local, Federal or International governmental agency as an employee or contractor.

  • Experience in, and understanding of, line of business systems as it relates to how operations are run within government. Hands on experience managing these systems is also preferred. Know your way around relational databases, SQL, on-premise IT environments.

  • Understanding of cloud computing and general trends within the industry. Familiarity with cloud security as it relates to data and information.

  • Knowledge of a programming language (Python, Java, .NET, etc.). Knowledge of ETL, GIS, and data integration tools also a plus.

  • Familiarity with SaaS, PaaS, and IaaS technologies.

Location Information:

For this position, we would be happy to have candidates in either our Seattle WA or Washington DC offices, but we are also open to candidates across the U.S., as long as you can easily get to an aiport in order to meet the travel needs.

Diversity and Inclusion Statement

At the Data & Insights division of Tyler, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies many different backgrounds and experiences is necessary for us to be the best we can be. Within the division, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.

We understand change takes time and that we still have work to do, and we are committed to making continual progress.

Tyler Technologiesis committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisionsare based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Tyler Technologieswill not tolerate discrimination or harassment based on any of these characteristics.Tyler Technologiesencourages applicants of all ages.

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