Solutions Engineer - Sled - Richmond, VA

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Overview

The Solution Engineer (SE) SLED partners with Government Sales to sell T-Mobile for Business products and services by demonstrating their strong technical skills, experience, and industry knowledge. The SLED SEs engages in pre-sales activities by consulting on customer opportunities to gain an understanding of their business, identify their business challenges, and develop solutions that meet their needs.

The SE, SLED architects and designs solutions, provides presales technical support in sales presentations, product demonstrations, provides answers to customers' technical inquiries and is seen as a leader among their peers. The SE further support Government Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Government Sales teams they support informed of relevant technologies and industry trends. SE's will maintain advanced/expert level knowledge of Device/ Endpoint Security, Telematics, Wireless Network, Connected Devices that specifically translate in the Public Sector space to advise customers. SEs, work closely with the Sales teams to drive sales and execute on financial targets. Obtain and/or maintain product-specific certifications as required, Understand and present product roadmaps as needed, assist with post-sale support/critical issues as engaged by internal support teams, maintain an understanding of T-Mobile wireless network and related key technologies, and maintain high-level understanding of network solutions, products, and technologies in the Public Sector space.

SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.

The Solution Engineer, SLED is a technical leader with good eye for business leveraging technical background, strategic thinking, communication skills and leadership prowess to successfully deliver innovative and differentiated products for the T-Mobile for Business organization.

Job Responsibilities:

• Pre-sales Activities (including, but not limited to) provide RFP technical guidance, strategize with sales team to improve Regional/National sales, own customer technical relationships, understanding nuances, and drivers, design and architect services and solutions, uncover opportunities and recommend solutions, partners ability to review and demonstrate product roadmap to customers and sales team, engaged for Executive Briefing Center presentations

• Act as technical SME within the Solution Engineering organization for Government/SLED specific applications, concepts and design

• Design and support implementation of PoCs/RoVs to specific customer expectations.

• Implement Go to Market strategy with sales, product, and 3rd party vendors

• Assist with training and technical documentation for the Solution Engineering and Business Sales organizations.

• Partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide guidance, support special projects, and engage in market-level opportunities

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred. (Required)

Work Experience:

• 7+ years of experience in telecommunications, pre-sales solution engineering with a professional track record of successful solution sales, leading internal/external contacts in a matrix environment, technical leadership and project management, and providing strategic direction.

• 3+ years of engineering/supporting secure cloud services, telematics, SASE, ZTNA, End-Point Protection, Hybrid and Multi-Cloud and/or SD solutions and architectures.

• 2+ Years focused and successful supporting customers in the SLED space.

• Public cloud, wireless/telecommunications networking certifications preferred

Knowledge, Skills and Abilities:

• Technical documentation and presentation skills are required to convey design benefits to a wide range of audiences.

• Proven ability work with multi-functional teams; excellent interpersonal skills

• Experience working with both technical and non-technical teams to define, scope and prioritize product requirements

• Strong analytical and quantitative skills; bias toward making data-based decision and comfortable with analysis

• Excellent written and verbal communication skills

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.