Solutions Engineer

Job Description:

Location: San Mateo, CA or San Francisco, CA

The Solutions Engineer is integral to the Sales Strategy and GTM team, focused on optimizing Rakuten's b2b customer relationships and go-to-market strategy for revenue impact. Overseeing post- sale integration work, you will partner with internal and external partners to determine and execute the best methods to implement client programs on Rakuten to meet their goals. The Solutions Engineer will own the implementation and operations of b2b products, partnering closely with teams across product, engineering, business insights and sales to identify future business needs and revenue-building opportunities. We are looking for a dynamic partner to aid in building long-term customer value through performant product experiences that drive business outcomes for both our clients and Rakuten. Experience and a strong desire to engage with clients throughout the relationship is paramount to success in this role. Must be able to balance long-term strategy with short-term results, focused on execution in a fast-paced environment.

Reporting to the Manager, Solutions Engineering, you'll work closely with a cross-functional team.

Key responsibilities include:

• Own the implementation and operations of b2b products and customer programs, managing the solution lifecycle, from the initial analysis and design to the implementation and testing.

• Provides post-sales technical expertise during product installation, implementation, and maintenance.

• Ensures products/solutions are functioning to specification to meet client needs, providing follow-up support to the sales team and customer by disseminating technical information on specific applications.

• Enrich the sales process with technical strategies to win complex opportunities, serving as a technical subject matter expert for sales.

• Develop technical sales strategies and work with teams to develop effective demonstrations of solutions.

• Perform detailed analyses and write ups in partnership with our data/analytics, digital strategy, engineering, product, and revenue teams.

• Facilitate the timely sharing of information and communication between all team functions.

Experience + Qualifications Required

• 4+ years of experience

• Extensive knowledge working with operating systems and data analysis/architecture. Experienced in implementing detailed customer installation requirements.

• Advanced understanding of business analysis techniques, advertising/media models and processes

• Identifying, testing, and managing risk: Adept at identifying and evaluating risks for client programs and products. Strong track record of implementing solutions with demonstrated outcomes.

• Knowledge of software development process and technical skills: Deep understanding of the technical aspects of projects to identify risks, propose immediate solutions and provide guidance for system/product solutions.

• Communication skills: Demonstrable skill and comfortability communicating with stakeholders such as engineers, management, clients, and vendors. A strong translator in conveying technical language in non-technical terms.

• Project management skills: True player-coach. Able to motivate teams to action and toggle between managing and doing to ensure seamless delivery on time and on budget. You see roadblocks as opportunities to push through.

#LI-EP1

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance

• Only be satisfied with complete success

• Kaizen

Passionately Professional

• Take an uncompromising approach to your work and be determined to be the best

Hypothesize

• Practice

• Validate

• Shikumika

• Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction

• The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $78,651.00 - $135,216.00 annually