Revspring Phoenix , AZ 85001
The Solution Engineer is responsible for actively driving and managing the solution experience and technology evaluation stage of the sales process, working with the sales and solutions support teams, as the key technical expert and product advocate. The Solutions Engineer provides technical information to the client, solutions support team and implementation team pre-sale and post-sale of a RevSpring product or service. This position must be able to articulate RevSpring product capabilities and solution approach to both business and technical users at all levels of RevSpring and the clients organization and following a solution-oriented sales approach.
The Solutions Engineer will make recommendations to Business Unit teams on opportunities to ensure delivery of solutions to customer expectations.
Act as process optimization and Solution Delivery technical point-of-contact during the sales process, and validates that customer expectations are captured within the contract and delivered through implementation, including transition to post-sales support phases of the engagement.
Assist sales representatives in the technical qualification of sales opportunities as assigned, and understand customer requirements.
Clearly communicate the standard, bundled and optional capabilities of the RevSpring portfolio to maximize customer value realization.
Contribute to the design of the customer solution across all contracted product offerings and translate customer needs into design specifications following RevSpring standards
Respond to customer requests for information including the completion of RFIs and RFPs.
Deliver customer facing on-site and web based product demonstrations, discovery activities, workflow and configuration calls and post-sale project kick-off calls.
Work with technical and product teams to ensure demonstration environments meet evolving market requirements.
Participate in all appropriate sales and procedural training to acquire and maintain the knowledge necessary for this position.
Assists with client change/enhancement request definition up through to commercials
Assists the support organization when required to analyze/triage complex support tickets
Support win/loss analysis with Sales, Product, Marketing and Business leaders, as assigned.
Build and maintain strong relationships with sales, solutions support, IT and product teams.
Maintain full working knowledge of RevSpring services, products and data architecture.
Ability to support multiple clients and projects in parallel delivery
Lead the Post-Sale Architecture Review Board sessions sharing the client solution design, as assigned
Act as mentor providing product and solution knowledge to the Business Analysts and developing Solution Engineers
Embrace the Company Values and regularly:
Work collaboratively together
Share accountability for work
Make quality foundational
Operate with integrity and honesty
Maintain customer focus
Education: Bachelors Degree in Business, Healthcare Management, Computer Science or Engineering
2 or more years in customer facing roles within Healthcare IT, Business Process Consulting, Implementation, Sales Engineering, Training or Application Software Development
2 or more years in Healthcare delivery, IT or related field is required.
Supervision: No direct supervisory responsibilities, but ideal candidate will show a strong propensity to engage and leverage resources across a fast paced, matrixed organization.
Specific Job Skills:
Exceptional communications and presentation skills to executive, administrative and technical audiences
Strong technical aptitude, and ability to communicate complex system requirements and process designs to diverse audiences.
Product demonstration and solution selling
Direct or indirect experience with widely deployed Healthcare IT systems (Epic, Meditech, Cerner, Allscripts, Athena, Epic etc.) is strongly preferred
Application Development with a focus on Integrations,
Demonstrated ability to learn, apply and recommend new technologies/concepts are strongly preferred
Certifications: HFMA CRCR, AAHAM CRCS or equivalent preferred
Attention to detail
Ability to work independently and in a team environment
Excellent interpersonal skills
Ability to organize and multi-task job responsibilities effectively
Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
Ability to learn quickly and retain knowledge to apply to new situations