We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.
Starry is reinventing how people connect to the internet. Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with a cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture
Who we're looking for:
Starry is seeking a detail-oriented Solutions Engineer for Network Deployment. In this position, you will support the Network Deployment Team by performing site walks to determine the appropriate system design for customer properties, and articulating the same in the form of detailed design documents and specifications for Starry Construction Managers and our network of third-party contractors to follow. A typical day can sometimes be physically demanding, but our ideal candidate is willing to participate in field deployments that are often off-site and at times off-hours. This position is based in New York but you should be willing to travel locally, approximately 20%.
What You'll Be Doing:
Establish and maintain a deep understanding of the overall Starry technology portfolio
Provide the initial technical product overview to new customer accounts, and assist in the production of RFPs and other proposals to customers
Identify technical requirements, then design and implement Starry's system to fit the customer's property
Lead pre-sales design activities, including site walks, to determine a customer-approved location for Starry system hardware and cabling, and to determine how existing wiring in the building may be incorporated into the design plan
Provide expert guidance on Starry system design concepts, including physical network design and key RF considerations
Strong competency in generating solution documentation for both internal stakeholders and clients: often in the form of network implementation plans, physical network designs, slides, documents, and spreadsheets
Ensure the feasibility of your proposed solution with our Deployment and Engineering teams
Track, prioritize, and manage all technical activities and milestones from pre-sale to customer-ready
You'll be the primary point of contact to resolve technical design issues from customers (internal and external) during and after installations
Provide hands-on management of the most complex projects: leading by personally taking on any difficult problems
Beyond day-to-day responsibilities, you'll also develop creative approaches to keep operational costs low and improve the efficiency of our approach to infrastructure deployment
Experience and Education Required:
BS in Computer Engineering or Electrical Engineering or equivalent practical experience
5+ years in a technical solutions role
Experience with high-tech products and solutions-based sales methods
Established organizational and time management skills and regimen
Experience in the development and implementation of one or more of the following: data and IP services (VoIP, MPLS, VPN, Internet, data center deployments) or managed network services (LAN, WAN, WLAN)
Experience with networking and routing - CCNP or equivalent experience a plus
Our ideal candidate will have a strong bias for action, and sense of pace and urgency; you'll ensure work is completed within expected timelines
A proven track record delivering on or exceeding goals is desired
You'll be highly motivated, extremely organized, team-oriented, creative, and possess outstanding communication skills
Real passion for Starry's business
Ability to meet physical requirements of the position such as bustling about, standing, bending, or sitting for the duration of your shift
Must be able to lift up to 30 pounds
We work hard, so we take care of each other and try to enjoy ourselves along the way. We have:
Premium medical, dental, and vision coverage with no employee contribution required
12 weeks of paid parental leave
Life insurance and short & long term disability insurances with no employee contribution required
Snacks always on hand
Groups for skiing, biking, running, climbing, stretching, shuffleboard, darts, and more
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Starry, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.