Solutions Engineer

Company Overview:

If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve

The role of the Solutions Engineer is to proactively support assigned End User Sales, LCA Execution and Commercial Operations teams in opportunity qualification activities and technical sales support for key aftermarket services and solutions for Pump, Valves and Mechanical Seals. The Solutions Engineer will create plans for monitoring and data acquisition, review data and provide reliability and optimization solutions to equipment and systems in effort to support aftermarket opportunities. The Solutions Engineer is a highly skilled and valuable member of the Flowserve Engineering Community and effectively engages the entire organization for the development of technical solutions.

Accountabilities

• Executes complex site measurement/assessment plans for technical assessment activities including vibration, pump and system performance

• Reviews site measurement, assessment and reliability data to assess pull through opportunity

• Supports LCA Onsite Applications Engineers and Sales Engineers in technical escalation of bad actor resolution activities

• Provides root cause analysis by utilizing standard Flowserve methodologies and tools. Capable of complex RCA

• Understands Total Cost of Ownership (TCO) and factors that impact LCC for customer issues. Applies understanding to drive better justification in deliverables to customer.

• Develops executable Reliability and Maintenance solutions by analyzing data and creating technical and financial justification

• Applies advanced knowledge of Flowserve products (pump, seal, seal support systems and valves) and services to deliver solutions to customers

• Contributes in warranty mitigation activities and advises/participates on warranty resolution team

• Serves as a liaison between sales and solution engineering to develop strategies to proactively identify and qualify potential aftermarket opportunities.

• Support commercial operations on technical bid content by creating monitoring plans for data acquisition so that cost estimations and PMUs are accurate

• Supports technical training and presentations internally and externally including the development of case study and best practices that can be applied broadly across the end-user support teams.

• Advanced understanding of Flowserve engineering systems/tools (AMP, Flowforce, Infoshare, Imager, etc) and proficiency in external software utilized for advanced analysis

• Develops tools, work processes, procedures and standardized best practices for use

• Champions tools (software and equipment) used for analysis by providing training and mentorship

Knowledge, Skills & Abilities

• Bachelor of Science Degree in Engineering, Technology, or equivalent field experience

• Certified Vibration Category 3 (ISO or ANSI accreditation)

• Advanced knowledge of industrial rotating equipment (pumps, seals, valves) function and design and associated industry specifications (API, HI, etc)

• Highly motivated and possesses a strong sense of urgency to manage tasks, logistics and deliver high quality results that exceed customer expectations

• Maintains positive attitude and uses experience to foster team culture built on success, teamwork and empathy.

• Possesses Interpersonal skills that create engagement and optimum communication with customers, internal peers and Flowserve management

• Proficient in all software tools with strong computer skills/experience and working knowledge of engineering and modeling programs

• Prepares concise, professional assessment reports that outline methods of analysis, findings, recommended solutions and appropriate justification.

• Experience and advanced understanding of instrumentation and data collection methods such as portable flow monitoring (ultrasonic methods), pressure sensing, temperature sensing, modeling, etc

• Ability to travel up to 50% of the time

Key Performance Indicators

• Customer Satisfaction as measured by Customer Satisfaction Survey

• Ensures training and development plans are complete and aligned with manager

• Business Development activities

• Hardware pull-through bookings

• Engineering Services (Assessments, Educational Services, Reliability Assessments) bookings

• LTSA / LCA contract development

• Market share growth

Complexity

• Works independently

• Plans, develops, coordinates and direct major or multiple projects

• Develops and recommends strategic solutions in accordance with company's goals and objectives for area of expertise

Impact

• Impact may reach beyond the company within field of expertise; may represent the company in technical forums

• Operates with wide latitude for unreviewed action or decision

Knowledge

• Applies highly advanced specialized knowledge typically gained through advanced education / degrees and depth of highly specialized experience

• Viewed as the top technical specialist within the function; typically known beyond the company as an expert in the field

Education / Experience

• Based on business need, and overall contribution

• 5 + years in Rotating Equipment Engineering, Reliability Engineering, Field Engineering, Vibration Analysis or a Field Service role.

• Incumbents must have significant and demonstrated experience at staff level or equivalent senior level roles

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits

Req ID : R-8859

Job Family Group : Engineering

Job Family : EN Engineering

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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