Solutions Consultant - MLO

PNC Financial Services Group, Inc. Franklin , TN 37064

Posted 2 months ago

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Solutions Consultant within PNC's Retail National Expansion organization, you will be based in Franklin, TN. The Cool Springs Solution Center Address will be: 1556 W McEwen Drive, suite 124, Franklin, TN 37067.

PNC's Retail National Expansion combines digital and physical elements to create a business ecosystem for the future. This dynamic approach enables PNC to grow customers, deposits and share of wallet broadly in our expanded PNC footprint. The model positions PNC as a technology based, online-driven bank supported by employees who are actively outreaching to grow our customer base within the new market. As we further converge physical and digital elements into one, we are well-positioned to "humanize the digital experience" within our Solutions Centers, which are designed for consultants to engage customers and demonstrate PNC's digital banking technology.

Job Description

  • Builds the retail customer base through high quality, proactive internal and external sales conversations. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.

  • Engage in customer and/or prospect management activities. Drives proactive sales conversations through outside interactions at non-PNC locations with a defined sales process including, identifying and independently acting upon sales opportunities to build a strong pipeline of appointments to meet assigned sales goals. Leverages ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.

  • Facilitates problem resolution. Demonstrates commitment to quality. Identifies trends negatively impacting customer experience and escalates to the proper channels for root cause analysis.

  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers, successfully convert service to sales through internal interactions and position PNC products to meet customer needs. Also engages in outbound sales calling.

  • Understands PNC capabilities and educates customers on options for managing financial transactions by leveraging technology, tools, and resources.

  • Selling at non-PNC locations requires: Access to a reliable vehicle transportation for travel to multiple work locations on a daily basis; and the ability to lift and carry up to 25 pounds (inclusive of, but not limited to, marketing materials, collateral and/or other promotional items as required).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk
  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Addressing Customer Needs

  • Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.

Conflict Management

  • Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.

Customer Acquisition

  • Knowledge of and ability to implement the methods used to acquire new customer relationships.

Customer Experience Management.

  • Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Customer Interaction

  • Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.

Digital Awareness

  • Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.

Effective Communications

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Matrix Management

  • Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

Problem Solving

  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Prospecting.

  • Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.

Sales Closing and Agreements

  • Knowledge of and the ability to close deals and reach final sales agreements.

Sales Proposals and Presentations

  • Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

No Degree

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday

  • Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

ArrayAs a Solutions Consultant within PNC's Retail National Expansion organization, you will be based in Franklin, TN. Builds the retail customer base through high quality, proactive internal and external sales conversations. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Engage in customer and/or prospect management activities. Drives proactive sales conversations through outside interactions at non-PNC locations with a defined sales process including, identifying and independently acting upon sales opportunities to build a strong pipeline of appointments to meet assigned sales goals. Leverages ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships. Facilitates problem resolution. Demonstrates commitment to quality. Identifies trends negatively impacting customer experience and escalates to the proper channels for root cause analysis. Performs lobby engagement activities to connect with customers, successfully convert service to sales through internal interactions and position PNC products to meet customer needs. Also engages in outbound sales calling. Understands PNC capabilities and educates customers on options for managing financial transactions by leveraging technology, tools, and resources. Customer Focused

  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk

  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Addressing Customer Needs

  • Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner. Conflict Management

  • Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations. Managing Multiple Priorities

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving

  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact. effective communications, product knowledge, outbound sales, commitment to quality, managing risk, problem resolution, enterprise risk management framework, sales goals, effective communication, managing multiple priorities, communications, operational, customer experience management, assessing, proactive, marketing, ecosystem partnerships, acting, customer needs, value propositions, business, customer acquisition, addressing customer needs, customer loyalty, conversations, conflict management, external sales, reliable, communication, customer interaction, organizational, problem solving, customer experience, leveraging technology, sales, root cause analysis, sales process, focused, matrix management, Product Management Consultant, Senior Solution Consultant, Technical Consultant Manager, Sales Consultant & Manager, Senior Solutions Consultant, Senior Consultant & Manager, Enterprise Solutions Consultant, E-Commerce Consultant & Manager, Solutions Consultant, Senior Consultant

  • Marketing & E-commerce

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Salesforce Implementation Consultant (Platform App)

Accrue Technologies

Posted 6 days ago

VIEW JOBS 10/19/2021 12:00:00 AM 2022-01-17T00:00 <p><img title="Accrue_Logo" alt="Accrue_Logo" src="https://workablehr.s3.amazonaws.com/uploads/photos/480297/945939247aee607e897670b7ac514917.png" width="303" height="50" style="width: 303px; height: 50px; display: block; margin: auto;"></p><p><a href="https://accrue.tech/" target="_blank" rel="nofollow noreferrer noopener" class="external">Visit our Website</a></p><p><a href="https://www.accrue.tech/welcome-video/" target="_blank" rel="nofollow noreferrer noopener" class="external">Watch a Short Video</a></p><p>Join us at the ground level! Accrue has just launched, with the venture backing of Jim McKelvey, inventor and Co-Founder of Square.</p><p>Built on the Salesforce platform and powered by the AccrueConnect integration layer, Accrue360 is the most powerful, most configurable and connected lending and banking application. With ready-to-go, secure integrations to industry-leading core banking platforms and other fintech leaders, Accrue360 is a bank’s dashboard to increased revenue, transparency, efficiency, business intelligence and compliance.</p><p>We are already overwhelmed with inbound opportunities and are hiring to keep up with the demand, and help shape the future of the product and company.</p><p>Our <strong>Salesforce Platform Implementation Consultant</strong> will be responsible for leading implementations of the Accrue solution at Community Banks, and leading a team of others to do the same.</p><p>The Accrue360 application is built with Lightning Web Components (LWC), Aura Components, Flow, Apex and other Salesforce development tools. You must possess a strong familiarity with these technologies, and comfort level to configure the declarative customizations. </p><p><strong>ROLES AND RESPONSIBILITIES</strong></p><ul> <li> Communicate solutions effectively and collaborate to achieve the best outcome</li> <li> Listen, document and translate business requirements into solutions that best leverage the Accrue Solution and Salesforce platform</li> <li> Lead design sessions: document solutions that are aligned with an Accrue client's business objectives</li> <li> Manage the delivery of custom development, integrations, and data migration elements of an Accrue implementation</li> <li> Coordinate custom solutions and interfaces leveraging the Accrue app, Salesforce platform and other technologies as needed</li> <li> Manage technical scope and client expectations</li> <li> Develop and manage the execution of test plans to ensure a quality solution is delivered </li> <li> Demonstrate platform thought leadership and recommend best practices</li> <li> Provide solution recommendations with estimates on effort, resources and identify dependencies</li> <li> Coach and mentor junior team members; own ongoing development of coworkers on Accrue projects</li> </ul><p><strong>Requirements</strong></p><ul> <li> 5+ years direct experience with the Salesforce Platform</li> <li> Experience with Salesforce Platform technologies, including LWC, Aura, Apex, SOQL, Visualforce, APIs</li> <li> Hands on knowledge to build business processes using Salesforce Flows. </li> <li> Test and QA changes to Salesforce in sandbox and production deployments</li> <li> Salesforce Certifications (1+ required, Platform or Developer Certification preferred)</li> <li> Understand and implement integration APIs to communicate with internal/external components</li> <li> Experience managing projects, timelines, people within a software or SaaS company;</li> <li> Self-motivated with the ability to work independently and as part of a team;</li> <li> Experience automating workflow</li> <li> Working knowledge of APIs (SOAP, REST)</li> <li> Strong interpersonal and written communication skills;</li> <li> High motivation - will do whatever it takes to ensure customer and company success</li> </ul><p><strong>Benefits</strong></p><p>We offer Competitive Pay, Health, dental, eye, Matched 401(k) program, Parental leave program, Flexible PTO, Work-from-home options</p> Accrue Technologies Franklin TN

Solutions Consultant - MLO

PNC Financial Services Group, Inc.