Experity Atlanta , GA 30301
Posted 2 weeks ago
Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.
Experity offers the following:
Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
Career Development
- We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
Job Type: Part Time
Hybrid: Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.
Wage: $15.75 starting!
Responsibilities:
Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
Make outbound calls to centers to notify them of positive findings or to request additional information on studies
Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
Provide Level I support to centers and submit IT tickets when needed
Open and close QA cases for radiologists
Monitor auto assign rules and manually assign specialty cases
Other duties as assigned
Education and Experience:
High School degree or equivalent
Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
PACS experience preferred, but not required
Every Team Member lives and breathes our Core Values:
Team First
Lift Others Up
Share Openly
Set and Crush Goals
Delight the Client
Our urgent care solutions include:
Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don't have to.
Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses
Experity