At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Solutions Center Manager within PNC's Retail National Expansion organization, you will be based in Hendersonville, TN.
Generates new consumer opportunities and guides location(s) performance. Leads and coordinates the daily activities of team members engaged in customer and/or prospect management activities. Accountable for the operational soundness of the location and team. Builds a high performing team through the attraction, on-boarding, coaching and development of location team members. Drives revenue and loyalty through client interactions, and builds market share, revenue and loyalty through proactive interactions with clients. Will have direct sales and client responsibilities.
Ensures location achieves business results through leadership, implementation, and observation of daily activities of team members. Attracts new customers and grows existing customer relationships through development of effective sales strategies. Thoroughly understands PNC capabilities, and educates customers on available financial solutions. Responsible for coaching and managing two or more Solutions Advisors. Will have direct sales and client responsibilities.
Facilitates effective problem resolution. Conducts oversight of team's activities to ensure successful, appropriate, and timely resolution of issues. Identifies continuous improvement opportunities.
Motivates and develops team members while monitoring progress against individual goals. Coaches team to effectively provide solutions and advice to improve client financial well-being. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. Connects strategy to day-to-day activities and updates the team on a regular basis.
Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.
Selling at non-PNC locations requires: Access to a reliable vehicle transportation for travel to multiple work locations on a daily basis; and the ability to lift and carry up to 25 pounds (inclusive of, but not limited to, marketing materials, collateral and/or other promotional items as required).
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Experience Management.
Decision Making and Critical Thinking
Managing Multiple Priorities
Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at firstname.lastname@example.org.
The Human Resources Service Center hours of operation are Monday
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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