As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners Microsoft, Apple, Cisco, Dell, Lenovo, and more to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.
The Security Solution Architect works closely with the Zones sales teams to help grow the profitable sales of infrastructure solutions within a region and/or market. The goal is to help manage the above market growth rate of revenue and gross margins for hardware, software, and services for enterprise product defined as primarily servers, storage, networking, and other advanced technologies.
The Solution Architect's role is one of a pre-sales resources to utilize their technology background to lead the consultative discovery of the client/prospect's business goals, objectives, and challenges and to translate them into effective infrastructure solutions. Your ability to achieve sales and profit goals will transpire through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications.
This is a remote position - we prefer this person to be based in New York or surrounding area. The capability to occasionally meet or work onsite may be requested.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Solution Architect III is primarily responsible for:
Own the technical relationship with assigned major Enterprise accounts
Equip and train the Enterprise sales organization on technology solutions and how to hunt for opportunities
Demonstrate strong business acumen and deep understanding of client's IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions
Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solutions opportunities
Build value-added relationships within the domain of the account to become the trusted advisor
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Prepare statements of work (SOW's) and advanced technology service estimates
Ensure effective coordination and support between account teams and supporting technical resources
Ensure that proposed solutions (when implemented) and meet the needs and functional requirements of the customer
Responsible for delivering both core implementation solutions (Build) as well as incremental consulting solutions (Plan & Manage)
Will utilize the following tools/technologies: Voice and Unified Communications (Cisco Unified Communications Manager, Cisco Unity, Polycom, Asterisk), Videoconferencing and Telepresence (Cisco Telepresence, Polycom Videoconferencing), Contact Center Technologies (Cisco Contact Center Express and other contact center platforms), Enterprise Networking, and Project Management
We are seeking candidates with the following experience and skills
BA/BS degree in Electrical Telecommunication Engineering/Eng/Related required
2+ years in a pre-sales technical role
5+ years of progressive, post baccalaureate work experience
Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective
Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business
Ability to communicate effectively with clients, colleagues and management
Professional, business-focused attitude and courteous manner towards clients, partners, and peers
Consultative problem solver ''Actively listens'' Understands the needs and business problems in order to uncover potential value points of offering
Can multi-task, prioritize, and juggle to serve multiple clients during same time frame
Demonstrates a high level of responsiveness to the customer to enlist trust and build credibility
Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required
Ability to travel an average of 25% of the time
Technology Focus & Requirements
5+ years of hands on experience in IT with emphasis in Network Security
Must be fully knowledgeable and able to design, plan, and support deployment efforts around IT security solutions using one or more of the following technologies:
End Point & Mobile Security
Identity & Access management
Security Management and Operations
Encryption & VPN
Application Security (including web/cloud and database)
Web & Email Gateways
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!