Solutions Architect Iii, Security

Zones, Inc. Trenton , NJ 08601

Posted 4 months ago

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners Microsoft, Apple, Cisco, Dell, Lenovo, and more to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Position Overview

The Security Solution Architect works closely with the Zones sales teams to help grow the profitable sales of infrastructure solutions within a region and/or market. The goal is to help manage the above market growth rate of revenue and gross margins for hardware, software, and services for enterprise product defined as primarily servers, storage, networking, and other advanced technologies.

The Solution Architect's role is one of a pre-sales resources to utilize their technology background to lead the consultative discovery of the client/prospect's business goals, objectives, and challenges and to translate them into effective infrastructure solutions. Your ability to achieve sales and profit goals will transpire through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications.

This is a remote position - we prefer this person to be based in New York or surrounding area. The capability to occasionally meet or work onsite may be requested.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Solution Architect III is primarily responsible for:

  • Own the technical relationship with assigned major Enterprise accounts

  • Equip and train the Enterprise sales organization on technology solutions and how to hunt for opportunities

  • Demonstrate strong business acumen and deep understanding of client's IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions

  • Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solutions opportunities

  • Build value-added relationships within the domain of the account to become the trusted advisor

  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

  • Prepare statements of work (SOW's) and advanced technology service estimates

  • Ensure effective coordination and support between account teams and supporting technical resources

  • Ensure that proposed solutions (when implemented) and meet the needs and functional requirements of the customer

  • Responsible for delivering both core implementation solutions (Build) as well as incremental consulting solutions (Plan & Manage)

  • Will utilize the following tools/technologies: Voice and Unified Communications (Cisco Unified Communications Manager, Cisco Unity, Polycom, Asterisk), Videoconferencing and Telepresence (Cisco Telepresence, Polycom Videoconferencing), Contact Center Technologies (Cisco Contact Center Express and other contact center platforms), Enterprise Networking, and Project Management

We are seeking candidates with the following experience and skills

  • BA/BS degree in Electrical Telecommunication Engineering/Eng/Related required

  • 2+ years in a pre-sales technical role

  • 5+ years of progressive, post baccalaureate work experience

  • Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective

  • Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business

  • Ability to communicate effectively with clients, colleagues and management

  • Professional, business-focused attitude and courteous manner towards clients, partners, and peers

  • Consultative problem solver ''Actively listens'' Understands the needs and business problems in order to uncover potential value points of offering

  • Can multi-task, prioritize, and juggle to serve multiple clients during same time frame

  • Demonstrates a high level of responsiveness to the customer to enlist trust and build credibility

  • Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required

  • Ability to travel an average of 25% of the time

Technology Focus & Requirements

  • 5+ years of hands on experience in IT with emphasis in Network Security

  • Must be fully knowledgeable and able to design, plan, and support deployment efforts around IT security solutions using one or more of the following technologies:

  • Network Security

  • End Point & Mobile Security

  • Virtualization Security

  • Identity & Access management

  • Security Management and Operations

  • Encryption & VPN

  • Application Security (including web/cloud and database)

  • Anti-Malware Solutions

  • Web & Email Gateways


  • Multiple Industry recognized Certifications i.e.: CCIE, GCIH, CISSP CompTIA Security

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop Engineer III

Fujitsu America

Posted 1 week ago

VIEW JOBS 11/5/2019 12:00:00 AM 2020-02-03T00:00 Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. POSITION DUTIES AND RESPONSIBILITIES: Provide Level-2 and Level-3 technical support for supported desktops, laptops, and peripherals. This includes the following activities: * Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. * Managing returns on warranted parts and systems * Packaging and shipping replacement parts to customers * Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers * May lead the development of information technology and infrastructure projects * Installing, supporting and troubleshooting approved desktop software * Performing planned maintenance, moves, adds and changes * Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) * Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel * Creating and maintaining images for standard systems * Recommends hardware and software solutions, including new acquisitions and upgrades * Demonstrates good judgment in selecting methods and techniques for obtaining solutions * Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures * Troubleshooting and resolving intermediate LAN connectivity incidents * Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities: * Consulting with the Service Desk on support calls * Able to communicate highly technical information to both technical and non-technical personnel * Providing Case status updates to management and end-users * Providing phone support and diagnostics to remote customers * Participating in training programs designed to educate customers about basic and specialized applications * Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support * Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction * Analyzes problem trends and develops ideas to achieve problem resolution TEAM LEAD RESPONSIBILITIES (if applicable): * Ability to fill in as acting Team Lead when necessary QUALIFICATIONS: * Ability to work independently and take ownership * Solid technical and analytical skills required * Ability to manage IT / Desktop initiatives and organize projects * Thorough knowledge of supported Microsoft Windows operating systems * Intermediate Experience with Active Directory administration * Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office * Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities * Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues EDUCATION and/or WORK EXPERIENCE: * Associate's Degree or equivalent experience required * A Certification recommended * MCTS, MCITP, MCPD, MCM preferred * MCSA, MCSD and MCSE preferred * ITIL Certification preferred * 4-6 years or more of related experience preferred SPECIAL CONDITIONS: (Travel, work environment, physical demands, certificates, licenses etc..) * Ability to travel as required. * Ability to lift 50lbs (printers, desktop machines, etc). Fujitsu America Trenton NJ

Solutions Architect Iii, Security

Zones, Inc.