Solutions Architect

I3 Verticals, Inc. San Diego , CA 92140

Posted 2 weeks ago

Our i3 Point of Sales business located in San Diego, CA is seeking a Solutions Architect.

The Solutions Architect manages the overall technology solution stack related to Point of Sale (POS) system requirements. Primary area of focus is ensuring that our solutions are hardened for the Restaurant environment. This position will oversee all products in our service and sales catalog for stability, compatibility and scalability for future product and security requirements. This position will be responsible for driving the business solutions that will allow our business to compete in a competitive landscape. Position will include software and hardware installation, professional services and support services training, project Scoping and deliverables, and documentation for setup, support, QA and deployments. Candidate will work closely with subject matter experts, Support, Professional Services, Learning Solutions, and Leadership teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Must have the ability to communicate and work well with others and possess a willingness to work the necessary hours to meet the business needs.

  • Maintain at all times a current and accurate Installations Schedule for assigned projects

  • Perform product evaluations and write-up's for anticipated business need. Ensure that business understands impact of product(s) that are provided by i3 and the client facing team(s) understand the proper protocols and procedures to responsibly deploy solution(s) to our clients.

  • Gain understanding of business drivers and suggest optimal way to utilize full technology solution to integrate the Aloha Software and applicable suite of products.

  • Configure solutions to recommended or optimal specifications to meet evolved solutions and security requirements for the Hospitality market place. Consult with the other business units on requirements needed to meet the demands of this position.

  • QA software functionality to ensure solution is configured in accordance with product requirements. This will require test cases to be applied to multi-version applications. Ensure Past, Present and Future environments meet businesses current client base. Communicate to the business and business units when solutions have met End of Life requirements, and work with business units on proper migration steps to supportable solutions.

  • Develop and Maintain a Consistent image catalog of validated solutions. Develop maintenance and publication process along with a set of procedures for image end-of-life. Develop and Maintain a program in accordance Pro Services team on new installations as well as maintenance on existing installations with Field Services team

  • Work closely with recommended partners that align with business objectives.

  • Thoroughly verify and approve all i3, NCR or 3rd Party Installation and solution requirements.

  • Immediately handle and resolve all issues reported in from the Professional Services and Support teams related to gaps or bugs discovered in solution.

  • Perform any work-related duties or special projects as assigned by business leaders

  • Provide regular status reports to Director and Leadership Teams

  • Contribute to process enhancements/changes/development and communication protocols

  • Must understand POS, Windows based OS, Networking, windows applications, imaging software, collaborative and repository applications and any applications utilized by the business

  • Must maintain and understand evolution of technology impacting solution integrity or compliance.

  • Must be proficient at troubleshooting, analyzing and documenting information thoroughly.

MINIMUM QUALIFICATIONS:

  • Education: Bachelor's degree, or one to two years related experience and/or training, or an equivalent combination of education and experience.

  • Experience: Minimum three years of professional experience in POS or related industry.

  • Skills:
    Strong verbal, written, analytical, persuasion and interpersonal skills including demonstrated ability to effectively communicate via e-mail, face to face and over the phone. Ability to maintain composure under stress or with emotional clients. Strong proficiency in Aloha required

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Solutions Architect

I3 Verticals, Inc.