Solutions Architect

About the Team

The Merchant Product organization is a team of experienced product leaders that builds on the DoorDash vision of connecting local delivery networks in cities all across the world. Within this organization, the Business Applications team executes major initiatives to drive internal efficiency, strategically enables sales and services to exceed objectives, and manages the technical builds to meet these goals. It's a pivotal time to join the Business Application team as we are the backbone of helping DoorDash scale. Now more than ever, we need strategic thinkers and problem solvers who can help us reach our North Star goals.

About the Role

As a Solutions Architect in the Business Applications team, you will be responsible for the overall design of our sales and service technology solution within Doordash's enterprise business application ecosystem.

We are seeking a talented Solutions Architect with extensive experience in Salesforce Sales Cloud, Marketing, and CPQ (Configure, Price, Quote) to lead the design and implementation of complex solutions. As a Solutions Architect, you will play a strategic role in architecting scalable and innovative solutions that optimize Sales Cloud, Marketing, and CPQ functionalities to drive business growth and efficiency.

This candidate will closely partner with our business transformation team to design all facets of our application built on Salesforce.com and associate applications, from concept to implementation.

• Collaborate closely with business system analysts and stakeholders to validate and uncover new business requirements

• Translate business requirements into an executable solution that fits our overall strategy and architecture

• Design a scalable and sustainable solution with our technical leaders while leveraging the latest innovations by providing detailed design documentation, proofs-of-concept, and prototypes

• Map out and align solutions to a technology roadmap that falls within our strategic objectives

• Recognize and weave common objectives among different initiatives into one vision

• Drive consensus amongst stakeholders, and own the reporting and resolving of risks and issues relating to operational stability and key initiative delivery.

• Map out and maintain our application architecture, data architecture, and journey maps of our application experience

• Work closely with a team of managers, admins, and developers to realize your solution

You're excited about this opportunity because you will…

• Be part of a large enterprise business transformation initiatives

• Lead solution design to ensure we're solving for the right problem

• Challenge stakeholders to elevate both business processes and technology

• Be passionate about designing a solution with an exceptional experience

• Work closely with many facets of the business to accelerate our growth

• Collaborate with stakeholders to understand business requirements and objectives related to Salesforce Sales Cloud, Marketing, and CPQ.

• Architect end-to-end Salesforce solutions that leverage Sales Cloud, Marketing, and CPQ capabilities to address business needs and enhance operational efficiency.

• Lead the design and implementation of customizations, configurations, and integrations within the Salesforce platform to support Sales Cloud, Marketing, and CPQ functionalities.

• Develop comprehensive solution designs, architecture diagrams, and technical specifications to guide the development team.

• Provide technical leadership and guidance to developers and administrators throughout the project lifecycle, ensuring adherence to best practices and architectural standards.

• Drive the evaluation and selection of third-party applications and tools to complement Salesforce Sales Cloud, Marketing, and CPQ functionalities.

• Collaborate with cross-functional teams to ensure alignment between Salesforce solutions and business processes.

• Stay current with Salesforce platform updates, releases, and emerging technologies related to Sales Cloud, Marketing, and CPQ, and recommend best practices and innovative solutions.

We're excited about you because...

• 10+ years of experience working with the Salesforce platform

• Minimum of 5 years of experience as a Solutions Architect designing and implementing Salesforce solutions, with a focus on Sales Cloud, Marketing, and CPQ.

• Strong understanding of the overall Salesforce platform and its various product lines

• Deep knowledge in applying both Salesforce declarative and programmatic development capabilities (General Administration, Apex, Visualforce, Lightning, API Integrations, SOQL/SOSL, and Javascript)

• Experience in designing, developing, and supporting Salesforce.com implementations in a large enterprise environment

• Strong understanding of software development (agile), common adjacent systems, and infrastructure

• Analytically strong with A+ written and verbal communications skills, with the ability to effectively articulate technical concepts to both technical and non-technical stakeholders.

• Able to manage multiple Salesforce initiatives simultaneously

• Extensive experience with Salesforce Sales Cloud features such as lead management, opportunity tracking, forecasting, and pipeline management.

• Demonstrated expertise in Salesforce Marketing Cloud or Marketing Automation platforms, including campaign management and customer journey mapping.

• In-depth knowledge of Salesforce CPQ (Configure, Price, Quote) capabilities and configurations, including product catalog setup, pricing rules, and quoting processes.

• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

• Strong leadership abilities with a collaborative and proactive approach to driving results.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.

California Pay Range: