C1 Company Overview
ConvergeOne: 1 Contact, 1 Connection, 1 Choice
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.
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The Solutions Architect provides pre-sales support of product offerings and solution designs in product area of focus e.g. Genesys, etc. This position must be able to assess customer needs and tailor customized solutions moderate to complex in nature to fit business needs. The Solutions Architect must be well versed in all market offerings in the identified area of expertise in order to fully meet customer expectations. The Solutions Architect works closely with the account team to ensure technical accuracy of the solution design during the entire lifecycle of the solution sale. Additionally, this position must be able to justify costs related to design, implementation and training.
Serves as the subject matter expert in solutions of product focus e.g. Genesys
Provides solution consulting, technical and sales support for account opportunities
Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
Provides live demonstrations for customers and sales teams
Develops and maintains technical competency for all core products of C1's solutions for product area of focus
Provides Customer facing presentations to customers, users groups, and conferences as required
Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve sales techniques and sales knowledge
Works independently and as a team member with national account managers, major account support representatives, marketing, services, and purchasing to achieve company major business objectives
Keeps advised on company policies, procedures, and objectives, clarifying them with a Manager when questions arise; is always prepared to accurately discuss these policies with our customers
Works directly with key customer personnel to identify, establish, and communicate key performance indicators needed to meet customer requirements
Assures tactical and strategic delivery of services to the enterprise in a timely, accurate, and reliable manner
Creates, reviews and/or evaluates technical business scopes of work
Works with clients to facilitate their understanding of best practices for a VoIP telephony solution
Prepares technical designs using manufacturer design tools for product area of focus
Additional Specific Duties and Responsibilities
5+ years technical or operational experience
Formal education in Software Engineering, Networking and/or Telecommunication on a bachelor level or equivalent based on job experience
Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
Strong experience in gathering and analyzing business drivers as it relates to designing solutions for product area of focus
Excellent presentation skills
Exceptional customer facing skills
Excellent verbal and written communication skills
Excellent relationship and collaboration skills
VoIP software design and implementation experience
Certifications or equivalent experience in product area of focus
Subject matter expertise related to SIP, Virtualization and/or Cloud Services
Ability to work independently with minimal direction but resulting in a satisfied resolution for the client
Able to manage multiple simultaneous work assignments
Ability to communicate with all levels in customers and partners, and bridge the gap between business users and information technology
Accustomed to working in virtual office environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Overview (Text Only)
Summary The Solutions Architect provides pre-sales support of product offerings and solution designs in product area of focus e.g. Genesys, etc. This position must be able to assess customer needs and tailor customized solutions moderate to complex in nature to fit business needs. The Solutions Architect must be well versed in all market offerings in the identified area of expertise in order to fully meet customer expectations. The Solutions Architect works closely with the account team to ensure technical accuracy of the solution design during the entire lifecycle of the solution sale. Additionally, this position must be able to justify costs related to design, implementation and training.