Solution Provider Operational Excellence Manager

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 months ago

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help shape and deliver our partner programs within our AWS Partner Network. AWS Partners include the largest consulting partners, systems integrators, MSPs, technology partners, ISVs, and distributors that are using AWS as their cloud delivery platform.

The Solution Provider Operational Excellence Manager is an integral member of the Amazon Web Services Solution Provider Program team. This role will lead a team of program managers driving the onboarding and operations for the Solution Provider Program and the right candidate will have people management experience and/or experience leading cross-functional teams with direct accountability for team deliverables. The ideal candidate will have experience working with and influencing internal product teams and operational groups supporting the Solution Provider Program. The right candidate will have a demonstrated ability to think strategically about products, operations, and program challenges with the ability to drive tactical execution of initiatives. By managing and growing the onboarding and post onboarding support for the AWS Solution Provider Program, you will ensure that the program will have the right tools to help Solution Providers to be successful and utilize the AWS products.

Roles & Responsibilities

  • Manage a team of program managers responsible for managing the onboarding and ongoing support of Solution Providers.

  • Drive process improvements and identify, drive, and prioritize projects for the team.

  • Influence and work with product teams to make improvements on behalf of Solution Providers.

  • Collaborate with various internal teams that support the operations of the Solution Provider Program.

  • Work with the AWS Support team on improving the AWS Support Resold and Partner-Led plans

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Solution Provider Operational Excellence Manager

Amazon.Com, Inc.