Solution Implementation Director

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Market solutions is a newly built function in John Hancock. It is responsible for:

• Bringing major, new solutions to market with speed and then quickly scaling them to meet business objectives

• Anticipating genuine market needs and opportunities, within the in which we channels compete, which guide product development and enable Sales & Marketing

• Expertly positioning our solutions to highlight their total value, competitive differentiation, and market fit

This team works across all functions to ensure all facets of the solution are ready to meet the demands of a highly driven brokerage market.

The Solution Implementation Director is responsible coordinating the implementation of a new solution across various functions and business capabilities, ensuring launch readiness through close coordination with Marketing, Sales & Distribution, and Product Development. This person also handles the backlog of post-launch actions to ensure ultimate market successes.

Responsibilities:

• Develop a comprehensive go-to market plan for a new solution, which includes market opportunity, product fit, and marketing / distribution strategies

• Lead end-to-end delivery of for a new solution, through close collaboration with key collaborators across the business in Product, Marketing, Sales & Distribution, and Operations (including all business capabilities)

• Ensure Marketing and Sales & Distribution readiness and that messages are clearly understood, all vital marketing collateral is developed, and training is complete so that internal and external partners are sufficiently ready at launch

• Be responsible for the backlog of post-launch actions to ensure market acceptance, working across the business to ensure agreed-upon delivery and timely resolution of any issues or challenges.

• Report regularly on project status, including key achievements, risks, and challenges - taking proactive measures to remove obstacles to success

How will you create impact?

As part of Market Solutions, you will play an integral role working across functions and capabilities to ensure new solutions meet market demands.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• 5+ years of optimally delivering major cross-functional insurance solutions

• Deep understanding of project management tools and methodologies, especially agile, and experience putting ideas into practice

• Experience influencing across an organization

• Extensive experience working with senior management stakeholders, building trust, and communicating effectively

• Excellent relationship, communication, and influence skills

• Experience in Life Insurance brokerage market highly desirable

• This is a hybrid role, located in Boston, requiring at least 2-3 days per week in our Boston office

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture

We lead with our Values every day and bring them to life together.

• Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$114,975.00 USD - $206,955.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company: John Hancock Life Insurance Company (U.S.A.)