Solution Engineer Iii, MDM

Zones, Inc. Auburn , WA 98092

Posted 2 weeks ago

As a Senior Mobile Device Management (MDM) Solution Engineer your tasks may vary day-to-day but primarily will focus on Customer Professional Services implementations, consulting and operation automation as well as best-of-class support for MDM deployments. The ideal candidate will be able to adapt seamlessly to the organization and the customers we serve, be technically savvy as well as enjoy learning new technologies. This role will also work with a team of Solution Engineers that will require mentoring as well as the creation of a larger set of repeatable reference architectures for use by additional delivery teams.

Required Skills

  • Minimum 8+ years of MDM Implementation, System Administration and/or Migration experience within the following offerings

  • M365/O365 - Intune and AutoPilot

  • Apple DEP, VPP and Jamf Pro

  • Azure Information Protection and DLP

  • Mobile Iron, Air Watch or VMWare Workspace One

  • Android application store deployments

  • Integration of mobile capabilities (High Availability device/App VPN, Wireless Local Area Network Security, LOB/store apps, etc...)

  • Adopting, implementing, and documenting repeatable change processes and best practices for our internal Team's

  • Assist Customers with uploading, updating, maintaining, and deleting Windows Mobile, iOS, and Android Apps as needed based on the engagement requirements

  • Additionally, many of our customers require guidance or consulting in:

  • Creating, configuring, and maintaining security policies on the MDM platform

  • Understanding MDM reporting capabilities

  • Creating, updating, and maintaining users and device owners in the MDM platform they choose

  • Assessing MDM capabilities and provide recommendations on optimization and usage

  • Working with customers to resolve technical issues

  • Performing data, speed, and App usage analysis on Client deployed mobile devices

  • Creating user documentation (Tips, tricks, FAQs) as new features and Apps are deployed for Clients if needed

  • Assisting with piloting and testing new Apps for Enterprise use if needed

  • This position will require you to acquire both of the following certifications within the first year of employment if you do not already possess them:

  • M365

  • MS-500 Microsoft Security Administration
  • VMware
  • VCP-DW 2020 VMWare Certified Profession
  • If your certifications are out-of-date then you will be required to renew these certifications in addition to filling any gaps within the first year

  • Creation of reference architectures (runbooks) for future reuse by the larger Zones Engineering team

  • Technically minded and understands a wide range of MDM system platforms

  • Clear comprehension of the overall IT infrastructure and application stack

  • Ability to produce and roll out processes and tools in order to improve effectiveness

  • Analytical skills to assist in the resolution of complex issues that may be time sensitive

  • Clear understanding of various network topologies and protocols

  • Ability to estimate effort to complete tasks and meet pre-defined objectives

  • Ability to plan, organize, schedule, and manage activities during delivery and management of a project once the primary deliverables are complete

Nice to have Skills

  • Experience with Active Directory

  • Experience with Security Technologies

  • Experience with SCCM

  • Some network configuration experience (Firewalls, VPN, Routers/Switches, and Load Balancers)

Specific Duties and Responsibilities

  • Liaison with the Pre-Sales Solution Architect to validate technical approaches as well as estimated level of effort, in-scope, out-of-scope, etc.

  • Work directly with the PMO to coordinate pre-kickoff, implementation as well as long term management duties for each customer engagement

  • Specifically, you will be expected to manage expectations for Customer implementations, schedules (timeline), and overall planning both with the internal Zones Team as well as with the Customer

  • Lead Customer MDM Proof-of-Concepts, Implementations and Consulting engagements

  • Participate in 24/7 technical support coverage across the MDM environment and applications as necessary

  • Creation of thorough specifications, plans and activities to ensure successful Customer implementations or migrations

  • Provide responsible, timely, detailed status of progress and expectations

  • Drive to change and constantly improve the service that is delivered to the Customer with minimum disruption

  • Communicate with and potentially mentor either on-shore or off-shore MDM Solution Engineers within your project team as needed

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners

  • Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

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