Solution Consultant

New Relic Chicago , IL 60602

Posted 7 months ago

New Relic

Solution Consultant

Chicago, Illinois

Your Opportunity

If you have that special mix of DNA that makes an exceptional Solution Consultant the blend of great business savvy and technical prowess then we are a match made in heaven!

With the swift adoption of our application performance management (APM) tooling among enterprise customers, New Relic is showing that large organizations are ready for SaaS APM solutions.

Working with the sales organization, you will use your technical expertise and business acumen to ensure our high-value customers are able to grow their business by leveraging the full scope of New Relic's product suite. You will champion New Relic's strategic direction and vision, as well as promote and advocate new product direction on behalf of your customers.

Are you ready to be part of this extraordinary story? To make a personal impact on a company that is changing the way the world uses software? The link to apply now is given below.

The successful candidate will be adept at ensuring customer adoption and upgrades and will have outstanding relationship building skills. They will have experience solving technical problems real-time and will be a trusted advisor and solution architect.

What you'll do:

  • Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity

  • Oversee the adoption, optimization, and integration of New Relic's products within customers' business infrastructure

  • Work closely with Sales to identify revenue opportunities through the upsell of new services and contract renewals

  • Evangelize new product features & provide customer feedback to New Relic product management and engineering groups

  • Assist the Customer Success team the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management

  • Ensure timely resolution of customer issues by coordinating support responses

  • Maintain a deep understanding of the customer's business as well as their technical environment

Your qualifications:

  • Strong technical background and sales/customer orientation

  • Hands on experience in one or more of the following languages: Java, .NET, Ruby, C, Python

  • Superior organizational and project management skills

  • Strong presentation & negotiation skills

  • Excellent communication, critical thinking & analytical skills

  • Understanding of cloud technologies, from both an Iaas and a Paas perspective

  • Bachelor's degree in Engineering/Computer Science or equivalent

Also nice to have:

  • 5+ years of pre-sales experience with the high tech industry

  • Specific experience is Application Performance Management (APM)

  • A clear understanding of network & system Management solutions

  • Background in mobile application development concepts (IOS & Android)

  • Experience with real user monitoring and customer digital experience

  • Deep understanding of AWS, Azure, GCP offerings, including hands on experience

Please note, visa sponsorship is not eligible for this position.

About Us

New Relic provides the real-time insights that software-driven businesses need to innovate faster. Our cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects. We're proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we're a global company focused on building a culture where all employees feel welcome, where people can bring their whole selves to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit

Our Hiring Process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here:


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Solution Consultant

New Relic