Solution Consultant

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment

• A mission-oriented mindset

• Work-from-home flexibility

• A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Solution Consultant will serve as the clinical domain expert for Capacity Management, with the priority to help win the clinical vote during sales situations. This role will focus primarily on sales and pre-sales activities by providing details and comprehensive clinical support including, in-depth demonstrations of all components of the Capacity Management Solutions. From time-to-time, the role will serve as a clinical expert, supporting Product Management, R&D, RFP team and Product Marketing. In addition, it is expected that this role will be able to provide a basic level of knowledge, demonstrations, presentation and understanding of any and all other components of Capacity Management to include Staff Scheduling, Acuity, Time and Attendance, Patient Flow and Quality, and Predictive Analytics.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Provide presentations and demonstrations to customers and prospects of our products after thorough discovery incorporating value statements and benefits to Physicians, Administrators, Clinical Staff and C-Level Executives.

• Provide staffing and participation in product areas for tradeshows and product fairs.

• Strategize with the Sales Team on a strategy to win.

• Provide training to sales both initial and on-going to include product feature, presentation skills, workflow and demonstrations.

• To assist sales executives to obtain the skills needed to demonstrate solution independently at a high level.

• Provide consulting services to prospective customers at sales executive request that would include organizing, interviewing, preparing, and presenting a clinical, workflow and operational recommendations.

• Act as subject matter expert for Capacity Management including clinical, workflow and operational questions as they arise during the sales process. Must maintain industry knowledge and issues relating to changes in healthcare and technology.

• Build and maintain a library of presentations, functionality, and reports that will be used as the dataset for the demonstration database. This will include clinical functional review of new features and releases

• Collect, prioritize and deliver to product management, customer enhancements and issues lists from data collected during pre-sales and sales activities.

• Act as a resource to sales team with discovery calls and customer engagement.

• Conduct any testing and troubleshooting necessary to ensure the optimal functionality of the solution.

• Generate deliverable documentation for customers

• Develop application knowledge in Capacity Management solutions suite.

• Participate in RFP proposals as it relates to functionality requirements

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Clinical experience and education in at least one of the following:

• Nursing

• Health Information Technology

• Bachelor's Degree in technical or healthcare field

• Professional License in area of expertise

• Presentation or Public Speaking Experience

• 5+ years clinical experience in licensed area of expertise.

• Working knowledge of U.S. healthcare system.

• Staff scheduling, patient flow, or predictive analytics experience desirable

Skills and Abilities Required

• Excellent communication, presentation and interpersonal skills.

• Problem solving and conflict resolution skills.

• In-depth product and subject domain knowledge.

• Strong analytical and troubleshooting skills.

• In-depth knowledge of healthcare trends and industry standards.

• Detail oriented and solution focused

• Excellent interpersonal, written, and verbal communication skills to create and maintain customer relationships

• Ability to manage multiple projects using strong organizational skills

• Take initiative in learning product enhancements

• Travel up to 60+%

• A self-starter, able to take vision-level direction, and determine strategies while working with the sales reps to help win the clinical vote.

• Work in a team environment with other Capacity Management solution consultants, demonstration support engineers, sales executives, systems engineering, product management and R&D.

• Excellent communication and presentation skills, with the ability to listen to the problems that customers face, and have the confidence to propose solutions.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Paid Time Off

• Parental Leave

• 401k and Roth

• Flexible Spending Account

• Health Savings Account

• Life Insurance

• Short- and Long-Term Disability

• Medical Bridge Insurance

• Critical Illness Insurance

• Accident Insurance

• Identity Protection

• Legal Protection

• Pet Insurance

• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!