Solution Consultant

3Cinteractive Boca Raton , FL 33427

Posted 3 months ago

3Cinteractive is now part of IMImobile PLC.

IMImobile is headquartered in London with offices in Atlanta, Boca Raton, Toronto, Dubai, Hyderabad and Johannesburg and has over 1,200 employees worldwide.

As a leading communications software provider, IMImobile's solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.

Position Overview

We are looking for a uniquely qualified Solution Consultant who is passionate about designing solutions for clients based on the requirements they have gathered. We are seeking a proven team player that not only shares our passion for successfully solving our clients' most demanding problems, but also has the skill set to be able to foster and support the cross-functional cooperation and coordination necessary to create very sophisticated flows and integrations.

The Solution Consultant reports directly to the AVP of Solution Consulting and is responsible for assisting with the Solution Consulting Process and knowledge management. The Solution Consultant will be responsible for the design and development of client solutions and strategies that keeps us on-pace with market trends and demands, while delivering client solutions in such a way as to meet, or exceed, the needs of our entire portfolio of existing clients.

Responsibilities

  • Participate in client meetings and sales calls with Client Directors and Client Service Managers

  • Technology expert on all our solutions and technology portfolio

  • Articulate value proposition and solutions to multiple levels within the customer organizations, including executive level

  • Identify solutions to compliment our product set; new products, services, packaging of multiple products to differentiate in market offerings etc.

  • Provide feedback to product development on product enhancements to support client needs

  • Participate in Industry specific organizations / associations

  • Develop and maintain solution's design documentation

  • Lead product demonstrations and presentations

  • Present solutions and capabilities (service offerings) for our clients

  • Ability to successfully manage multiple projects concurrently

  • Support collaboration across Go to Market and other internal teams

  • Support RFP / RFI process for prospects and clients

  • Review, understand and validate scheduled releases to production

  • Provide insights in the day-to-day operations and continuous improvement of all the Solution Consulting functions

Education and Experience

  • Strong customer presence; ability to communicate technology concepts at the executive & engineering level.

  • Comfortable leading technical whiteboard sessions

  • General understanding of IT Infrastructure - specifically mobile technologies such as SMS, MMS, Push, Mobile Web, RCS, and other mobile channels.

  • Strong analytical skills and ability to build consensus

  • Ability to quickly establish credibility and rapport with a broad set of constituencies

  • Strong interpersonal skills and the ability to interface with appropriate levels of management

  • Strong results orientation with demonstrated track record of success

  • Bachelor's degree or equivalent experience required

  • At least 3-7 years' experience in technology engineering pre-sales or equivalent experience including consulting or professional services

  • Proven ability to facilitate the team's efforts to turn high level product concepts and business requirements into software product requirements and design specifications

  • Proven ability to work with members of the team to build a process necessary to take the company to higher levels of performance

  • Excellent communication and presentation skills are required

  • Ability to work in a fast-paced, multi-deliverable, time-sensitive environment with demonstrated ability to complete projects on time

  • Superior attention to detail and customer service orientation

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Solution Consultant

3Cinteractive