Solution Architect, Salesforce Marketing Cloud

About Bold Orange:

Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.

Position Summary:

The Solution Architect position is a key role within our Technology Team. This role is a leader within our Technology Team, serving as the SME and go-to client contact across all phases of the engagement. Individuals in this role have a passion for marketing automation and delivering best-in-class solutions that drive outcomes and innovation for our clients.

Duties and Responsibilities:

• Lead clients through discovery & requirement gathering, focusing on building relationships and inspiring adoption & innovation

• Create and present solution documentation, keeping both internal and external stakeholders informed and engaged

• Document requirements, design architecture diagrams, perform platform configuration, test, document, implement and train on Salesforce Marketing Cloud

• Collaborate with stakeholders to translate epics, features, and user stories that reflect client and user requirements into a client's technology solution roadmap

• Partner with clients on project-based work as a Salesforce Marketing Cloud subject matter expert, executing thoughtfully through delivery and providing recommendations for platform adoption and optimizations.

• Actively participates in new business efforts related to scoping and solutioning Salesforce Marketing Cloud implementations and related projects

• Actively participate through agile delivery by breaking work into epics and user stories, and delivering agile sprints

• Provide leadership around and adhere to Email, Web, Push and SMS channel best practices

• Create, edit and manipulate medium to complex SQL and AMPScript

• Be able to edit existing HTML, CSS, JSON and SSJS

• Build audiences and segments using complex logic across multiple data sets

• Develop and adhere to rigorous QA process

• Proactively present and deploy optimization activities

• Partner with Marketing Automation Managers on project tasks, guiding their work and assisting with knowledge transfer and training

• Lead ongoing practice knowledge sharing, bringing forth ideas and solutions for innovative positioning and offerings as it relates to client support

• Partner with analytics to identify and access data source systems for analysis and reporting

• Participate in content development and thought leadership to support growth within our Salesforce practice

Required Qualifications:

• 3+ years of relevant Salesforce Marketing Cloud experience

• Bachelors degree in Marketing, Communications, Business Management, Computer Science, Information Technology, etc. or equivalent work experience

• Salesforce Marketing Cloud Email Specialist certified

• Salesforce Marketing Cloud Admin and Salesforce Marketing Cloud Consultant certifications preferred

• Coding capabilities across the following:

• Ampscript.

• SQL

• JSON

• HTML, CSS, SSJS experience considered a plus

• Expertise in Salesforce Marketing Cloud, with a baseline understanding of capabilities across Data Cloud, Salesforce CRM, Marketing Cloud Personalization and Marketing Cloud Intelligence preferred

• Experience leading implementations in a client-facing role

• Understanding of cross-channel marketing best practices

• Experience scoping medium-large complexity Salesforce projects

• Deep understanding of data privacy and protection practices (CAN-SPAM, CASL, EU Privacy Directive, DPR, blacklisting, etc.)

• Attention to detail and an eye for quality

Salary Range: At the time of this posting the range for this position is $100k -$210k nationally. Final compensation could vary widely depending on local markets and the ideal hires skills and experience.

Who We Are:

Our tone is professionally sassy. We embrace meat raffles, hot seats, and the occasional Jell‑O shot. We like staff meetings that are informative, educational, and at times, damn funny. We believe in no hierarchy, no bullshit, no politics. Just honest, hard work and great fun.

Equal Opportunity Employer:

We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients, or vendors.