The primary responsibilities for this position include installing Motorola's enterprise software solutions, third party hardware, and software interfaces at customer sites. Other responsibilities include completing and maintaining customer installation records and conducting follow up measures as needed. This position also provides installation support and consulting for systems internal to the company. This position works under minimal supervision. Light to moderate travel is required.
Essential Duties & Responsibilities
Coordinates and implements customer installation activities in a time sensitive manner.
Installs Motorola software on multiple hardware platforms. Includes servers, desktops, and laptop systems.
Integrates Motorola solutions into existing customer networks.
Installs third party hardware and software when purchased as part of the Motorola system.
Inspects and ensures operability of installed systems.
Works with product support technicians to resolve installation and quality issues.
Provides installation support and consulting to internal departments.
Recommends updates to department policy and process documentation.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required.
Bachelor's degree and 2+ years experience in the IT field, or 5+ years experience in an IT capacity - preferred
Must be able to obtain background clearance as required by government customer
Demonstrated experience in the following areas;
Linux and Windows Server operating systems
Physical server installation
RAID setup and configuration
Proficiency in the following areas a plus;
Law Enforcement Terminology
Shell and PERL scripting
AIX operating system