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Solution Architect Hosted Voice Solutions (Computer System Analyst)

Expired Job

NAM Info Inc Denver , CO 80201

Posted 3 months ago

Greetings from NAM Info Inc!

Below is the JD. If interested Kindly share resume with contact details and also let me know the expected hourly rate?

Note: Send resumes to for quick submittals

Solution Architect Hosted Voice Solutions (Computer System Analyst)
Location: Denver, CO
Duration: 6 +Months
Visa: Open
Number of positions: 2
Start Date: Immediate

Experience & Qualification
Minimum 10+ experience in Voice and Contact Center technology (Avaya, Genesys, Cisco)
Experience in architecting contact center & voice technologies across Telco & Enterprises
Experience with hosted contact centers and e2e functional knowledge.
Good communication skillsets
'Knowledge on SIP, ISDN-PRI, SS7 protocols and Hosted Broadsoft
Worked on SIP architectures, Gateways, Session Border Controllers, (UC) Unified Communications, IVR solutions
Responsibilites
Responsible for overall architecture design around Voice & contact Center
Responsible for building high and low level designs including Bill of Material where required.
Provide implementation support for Voice & contact center solutions
Provide and analyze contact center solution designs to insure their accuracy and that it is the most effective design in meeting the defined customer requirements.
Conduct Contact Center consulting with the customer's line of business to provide assessments and best practice recommendations
Communicate proactively and effectively with customers. Provide training, webinars, whitepapers as necessary
Maintain effective communications with the other practice solution architects so that they are aware of the solutions impact and requirements on the UC platform and network infrastructure.
Provide internal training as necessary to the technical organization on contact center solutions to enhance Cerium's implementation and support capabilities.
Establish professional relationships with customers and work to build trust in the relationship.

Education Details: Bachelor in Science /Engineering /Information Technology or related field

Best regards,
Chandra

2525 US Highway 130, BLDG D, Suite 2
Cranbury, NJ 08512


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Solution Architect Hosted Voice Solutions (Computer System Analyst)

Expired Job

NAM Info Inc