Solution Analyst

The Solution Analyst role is an entry-level support job in Support Services, Global Services organization. This role is responsible to perform solution-related service request configuration for application maintenance.

This person will perform scope assessment by gathering information, using application tools for configuring the system, apply and execute the change management processes, communicating and shadowing end users, and testing workflows for accuracy of configuration. They will also perform high level consultation on solution best practices and standards of build. This resource is a contractually committed, client facing function to deliver a fixed fee agreement with service level requirements.

Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of client being able to opt out of contract, both resulting in reduced revenue.

Career Level - null

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