Solidworks Technical Support Engineer

Overview

SOLIDWORKS Technical Expert! | Solve Complex Problems | Create Relationships | Forward Moving Technology | Employee Centric Culture

At GSC, we provide 3D engineering solutions to our customers around the country. For over 30 years, our team is dedicated to strategically tackling even the toughest requests with a 'can-do' attitude. As we expand to new states, our determination and focus to drive innovation and new product development continue to be among our top priorities.

We value our team's creativity and communication as this is truly a company of growth and progression. This role will allow you to develop your acumen within Solidworks and its myriad 3D technologies through hands-on experience and extensive training opportunities. You will exercise these technical competencies as you engage with clients answering technical questions, troubleshooting, and more.

If you love solving problems and developing relationships in the technology field, this could be a great role for you! This is a great role for those with ample SOLIDWORKS experience who want to solve different challenges aiding clients in a myriad of manufacturing industries!

Our robust benefits package includes:

• PTO (holiday, sick, vacation)

• Medical/Dental/Vision/Life insurance

• 401k

• Training and SOLIDWORKS certification

Responsibilities

• Provide outstanding, real-time technical support for GSC customers via phone, email

• Update and maintain current customer support database NetSuite

• Document all customer interactions

• Provide data on trends during service calls

• Contribute to the creation of whitepapers, blogs and videos for marketing and informational use

• Use the following programs daily: NetSuite (CRM), Microsoft Teams and Outlook, SharePoint, ShareFile, GoToResolve

• Strive for continuous improvement through education, training, and certifications

• Troubleshoot using SQL

Qualifications

• 5+ years' experience using SOLIDWORKS is a must!

• 2 or 4 year Mechanical Design or Engineering related degree, or equivalent preferred

• Prior experience in a software help desk or customer service environment preferred

• Thorough understanding of computer systems

• IT skills including CMD commands, Windows permissions, and Windows registry required

• Knowledge of basic computer hardware

• Strong problem-solving skills

• Strong organizational skills and attention to detail

• Proficient with Microsoft Office, Microsoft Teams, and online applications (GoToResolve, ShareFile, etc.)

GSC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.